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خلاصہ
I am an experienced operations professional in the banking industry with 7.5 years of expertise in various areas of banking operations. My strong operational background includes managing customer support, implementing operational processes, and leading cross-functional teams.
I am skilled in analyzing customer needs and developing innovative solutions for efficient and effective process improvements. My strengths lie in implementing compliance and regulatory requirements, especially related to fraud prevention and anti-money laundering activities.
I strive to deliver excellent service to customers with a focus on accuracy, efficiency, and innovation. I am always seeking to expand my knowledge and expertise in the banking field to better serve my clients and colleagues.
تجربہ
Import Officer (Assistant Manager-MG4)
Manage Import Operations in compliance with government Laws and regulations.
Understand in depth and up to date knowledge of local and international regulations and custom tariff laws
Administer import documentation in compliance withLocal and international custom & banking rules & regulation
Ability to work under pressure, handle multiple tasks Simultaneously, make quick decisions and plan To meet tight deadline with operational and monetary consequences
Trade Finance Officer (Import)
Scrutiny / Checking of import L/C Documents received
Supervision/ Authorize Lodgement of Foreign and Local Shipping Documents
Processing of Shipping Guarantees cases
Follow up with branches for settlement of Usance Bill at Maturity
Preparation of SWIFT Messages MT 734, MT 754, MT-999 and MT-499
Posting of Local bill settlement
Detachment and handing-over shipping documents to clients after Retirement/Settlement and acceptances
Posting, recording & dispatching of L/C forms & foreign Bill Stamp at Centralized Trade
Issuance of Trade business certi cate
Maintain MIS of Usance Bills
Price veri cation of Collection bills
Counter service officer
Handling of Teller services at Counter i.e
Cash both Local & Foreign Currency
To process work to ensure that time and quality standards are met in accordance with SOP & HO guidelines
Be fully conversant with the Cheques payment procedure at the counter
Handle all types of clearing/ collection i.e
Inward, Outward, Same day, Intercity etc
Opening of account(PKR/FCY) in accordance with guidelines provided by SBP prudential Regulation and bank\'s SOP/guidelines
Ensure that KYC, CDD &AML guidelines are ful lled before open any account
Periodic review of dormant accounts
Manage Stop payment request of customers and timely follow up all outstanding item\'s
Issuing balance confirmation certificate of the Customer’s
Phone Banking officer
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Check to ensure that appropriate changes were made to resolve customers\' problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Resolve customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
