خلاصہ

Expert in Returns and Refund | E-commerce Customer Service, Expert in Wholesale Reconciliation and Reimbursement | Expert in Product Research | Expert in Shopify and Etsy Store Management.

تجربہ

کمپنی کا لوگو
Dispatch and Logistics - Reconciliation Executive
Leverify
اپریل ۲۰۲۲ - اکتوبر ۲۰۲۲ | Rawalpindi, Pakistan


Experience in Product reserach, Negotiating With Suppliers and securing samples and product development.
Sending In FBA Inventory and downloading Amazon Barcodes for each unit.
Work in downloading shipping units and tracking the shipment along with checking units received.
Expert in reimbursement and reconciliation for FBA units for wholesale Amazon and also on Private label.
Daily consolidation of in process shipments.
Verifying Invoices from supplier and proof of delivery.

کمپنی کا لوگو
Event Management Coordinator
Media Sniffers
اگست ۲۰۲۱ - جنوری ۲۰۲۲ | Islamabad, Pakistan


Ensure that clients requirements are fulfilled
Come up with suggestions to enhance the event’s success
Prepare budgets and ensure adherence
Source and negotiate with vendors and suppliers
Be in charge of hiring personnel (DJs, waiters etc.)
Coordinate all operations
Approve all aspects before the day of the event
Ensure event is completed smoothly and step up to resolve any problems that might occur
Analyze the event’s success and prepare reports

کمپنی کا لوگو
Amazon Virtual Assistant & Shopify Store Manager
iATO (Radical E)
مارچ ۲۰۲۰ - جون ۲۰۲۱ | Islamabad, Pakistan


Expert in creating Message Templates for Amazon customers replies, answering Questions Asked,
commenting On Positive and negative reviews.
Matching Orders To Reviews on Amazon and Dealing With Negative Customer Feedback.
Creating Removal orders, locating past orders.
Expert in returns and refund.
Keeping up to date with trends, market news and important developments.
Presenting your ideas to senior management.
Tracking and analysing sales figures to work out which online marketing campaigns are working well.
Developing your company’s online marketing strategy.
Planning future campaigns, especially around significant dates or holidays (Christmas shopping, Black
Friday, Easter etc.)
Looking after your team including providing guidance, instruction, feedback and performance reviews.

کمپنی کا لوگو
Customer Contact Representative
CMPak Pvt Ltd (Zong)
مارچ ۲۰۱۸ - دسمبر ۲۰۱۹ | Islamabad, Pakistan


Deliver exceptional customer service by professionally receiving and responding to incoming calls from customers.
Act as a general resource for customers by providing a strong knowledge of store, departments, services, and events.
Set a positive example of the Nordstrom experience while meeting service expectations and communications standards.
Respond to emergency situations using established procedures.
Maintain a high level of confidentiality.
Trouble shoot and resolve customer service inquiries while building a relationship with the customer.

کمپنی کا لوگو
Customer Service Executive
IBEX Global
مئی ۲۰۱۷ - فروری ۲۰۱۸ | Islamabad, Pakistan


Generate sales leads.
Identify and assess customers\' needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.

تعلیم

Quaid-i-Azam University
بیچلرز, BSc, Bachelors in Arts‎
Computer Sciences and Information Technology, Statistics
CGPA /0
2014

پیشہ ورانہ مہارتیں

ماہر Amazon
ماہر Amazon Wholesale
ماہر Case Management
ماہر Communication
ماہر FBA
متوسط Jungle Scout
ماہر Affiliate Marketing
ماہر Amazon
متوسط Amazon Account Managament
ماہر Amazon Account Management
ماہر Amazon FBA
ماہر Amazon FBA Knowledge
ماہر Amazon Knowledge
ماہر Amazon Operations Management
ماہر Amazon PPC
ماہر Amazon Product Listing
ماہر Amazon Sales
ماہر Amazon Seller Central Command
ماہر Amazon Store Management
متوسط Amazon Store Setup
ماہر Amazon VA
متوسط Amz Scout
ماہر Analytical Skills
ماہر Answering Inquiries
متوسط Canlendar Management
ماہر Communication Skills
ماہر Computer Knowledge
ماہر Computer Operations
ماہر Computer Technologies Proficient
ماہر Cooordination Skills
ماہر Customer Analysis
ماہر Customer Contact Skills
ماہر Customer Dealing
ماہر Customer Experience Management
ماہر Customer Interaction Management
ماہر Customer Satisfaction Management
ماہر Customer Service
ماہر Data Comparison
ماہر Data Entry
ماہر Data Management
متوسط Drop Shipping
ماہر E-commerce Sales
ماہر eBay Account Handling
ماہر eCommerce
ماہر eCommerce Knowledge
ماہر eCommerce Knowledge
ماہر eCommerce Management
متوسط eCommerce SEO
ماہر Effective Communication Skills
متوسط English Writing

زبانیں

ماہر اردو
ماہر انگریزی