Project: “Resilient Initiative for Development and Adaptation (RIDA)”
Program Integration:

Orchestrated the successful integration of Water, Sanitation, and Hygiene (WASH), livelihoods, and climate change adaptation initiatives within program portfolios.
Developed and implemented a cohesive strategy to ensure the synergy and alignment of various program components, optimizing resource allocation and impact.

Strategic Planning and Project Development:

Guided diagnostics and devised strategic plans, aligning initiatives with organizational objectives.
Formulated financial strategies for human and logistical programs.
Crafted comprehensive technical chapters for operation proposals within the logical framework.
Executed activities in accordance with Islamic Relief Pakistan technical standards and donor criteria.
Enhanced WASH and livelihoods team capabilities through the introduction of innovative techniques and methodologies.

Inclusion and Protection:

Championed the integration of inclusion and protection considerations across program activities, ensuring the inclusion of vulnerable and marginalized groups.
Implemented safeguarding mechanisms to protect beneficiaries, especially women, children, and persons with disabilities, from harm and abuse.

Operational Excellence and Oversight:

Collaborated with support departments to strategically plan and implement WASH and livelihood activities.
Evaluated intervention effectiveness, proposing agile adjustments as needed.
Attained objectives for WASH & livelihood activities and established monitoring indicators.
Utilized Islamic Relief Pakistan’s management tools for particular activity oversight.
Orchestrated the implementation of WASH and Livelihood activities, proactively addressing challenges.
Contributed to budgeting, prepared Purchase Requests, and oversaw logistics.

Monitoring and Evaluation:

Designed and oversaw the implementation of a robust monitoring and evaluation framework to assess the effectiveness and impact of integrated programs.
Utilized data-driven insights to adapt and refine program interventions for improved outcomes.

Knowledge Capitalization:

Authored strategic capitalization documents using Islamic Relief Pakistan tools.
Prepared insightful handover reports and facilitated the dissemination of technical documentation.

Human Capital Management:

Spearheaded the recruitment of national technical staff, defining prerequisites for key positions.
Oriented new employees, implemented targeted training activities, and managed team performance.
Ensured team compliance with safety protocols.

Advocacy and Policy Influence:

Engaged in advocacy activities to influence policies and practices that facilitate integrated programming in the sectors of WASH, livelihoods, and climate change adaptation.
Collaborated with stakeholders to advocate for inclusive policies that protect vulnerable populations.

Effective Reporting, Communication, and Representation:

Shared pertinent security information with authorities and delivered impactful progress reports.
Cultivated positive relations with local/governmental authorities, donors, and international agencies.
Effectively represented Islamic Relief Pakistan and donors in high-level meetings and responded to requirements.
Drafted precise administrative documents in collaboration with governmental authorities and partners.

Technical Expertise:
Possessed in-depth technical knowledge in WASH, livelihoods, and climate change adaptation, ensuring programmatic interventions were evidence-based and contextually relevant.
Coordination and Supervision:
       • Coordinate hiring, supervision, and identification of national staff and consultants for project and field offices.
       • Oversee the preparation of program budgets, analyze expenditures, and ensure adherence to IRC and donor policies and procedures.
       • Conduct field visits to monitor program implementation, provide technical assistance, and serve as the main contact for partner organizations.
Project Planning and Management:
       • Provided backstopping for programs, ensuring compliance with donor regulations.
       • Serve as the primary point of contact between field offices, collaborating with personnel on project-related services.
       • Track project deliverables, financial targets, and contribute to monitoring project performance in the assigned area.
       • Prepare, review, and edit project progress reports, ensuring quality and revising target goals when necessary.

Project Leadership:

Managed and coordinated the implementation of program activities within the assigned district, ensuring alignment with program objectives.
Provided strong leadership and administrative support to ensure efficient execution of program tasks and achievement of targets.
Oversaw all project phases, from inception to completion, maintaining a strong focus on quality and impact.

Health and Education Integration:

Spearheaded the seamless integration of health and education components within the project, creating synergies that enhanced the overall well-being and development of beneficiaries.
Ensured that health and education interventions complemented each other to achieve holistic outcomes.
Developed detailed Project Implementation Plans, delineating activities, tasks, and responsible individuals/teams.

Inclusion and Equity:

Prioritized the inclusion of marginalized and vulnerable populations, including persons with disabilities, girls, and minorities, as a core aspect of project design and implementation.
Developed and implemented inclusive strategies to address barriers to access and participation in health and education services.

Cross-Cutting Theme Integration:

Infused cross-cutting themes such as gender equality, social inclusion, and community empowerment into project activities, promoting a comprehensive and sustainable approach.
Established indicators and benchmarks to measure the integration of cross-cutting themes and their impact on project outcomes.

Stakeholder Collaboration:

Cultivated collaborative partnerships with local government authorities, educational institutions, healthcare providers, and community organizations to ensure the successful delivery of project services.
Engaged stakeholders in decision-making processes to foster ownership and sustainability.
Conducted coordination meetings with key stakeholders including Lady Health Worker program, nutrition stakeholders, and local community organizations to promote program activities and strengthen referral systems.

Monitoring and Evaluation:

Developed a robust monitoring and evaluation framework to track project progress and outcomes, utilizing data to drive evidence-based decision-making.
Regularly reviewed and adjusted project activities to optimize results and address emerging challenges.
Participated in monthly review meetings of Lady Health Workers at the district level, ensuring an effective beneficiary referral mechanism.

Resource Management:

Effectively managed project resources, including budgets, human resources, and logistics, to ensure efficient and cost-effective implementation.
Conducted regular financial and operational reviews to uphold transparency and accountability.
Maintained close liaison with the local team and coordinated joint monitoring visits with the MEAL Coordinator as necessary.

Community Engagement:

Actively engaged communities in project planning, encouraging their active participation in identifying needs and shaping project priorities.
Conducted awareness campaigns and sensitization sessions to promote health and education awareness and foster community ownership.

Capacity Building:

Provided training and capacity-building support to project staff and community volunteers, enhancing their skills in health and education service delivery and inclusion.
Fostered a culture of learning and continuous improvement within the project team.

Advocacy and Policy Influence:

Advocated for policy changes at the local and regional levels to create an enabling environment for inclusive health and education services.
Collaborated with stakeholders to influence policies that promote equity and access.

Conflict Sensitivity and Peacebuilding:

Integrated conflict-sensitive approaches into project strategies, contributing to conflict prevention, peacebuilding, and community resilience.
Promoted dialogue and reconciliation to mitigate potential conflicts related to project activities.

Quality Assurance:

Ensured the delivery of high-quality health and education services by establishing and monitoring adherence to relevant standards and guidelines.
Implemented feedback mechanisms to capture beneficiary input and enhance service quality.

Reporting and Documentation:

Prepared comprehensive project reports and documentation, highlighting achievements, challenges, and lessons learned.
Shared project insights and best practices with donors, partners, and the broader development community.

Other Responsibilities:

Ensured adherence to communication channels and prevented the dissemination of irrelevant or unverified messages across all platforms.
Prepared weekly and monthly updates to assess performance and shared with relevant stakeholders regularly.
Participated in health-related forums at the district level.
Ensured facilitation centers maintained a professional and beneficiary-friendly environment throughout the program duration, with updated records available at all times.

Project: “Sanitation Up-Scaling Program In Dir Upper (Rural PATS)”
 Project Leadership and Implementation:

Successfully managed the UNICEF-funded PATS Plus project from inception to completion, ensuring alignment with project goals and objectives.
Oversaw the day-to-day operations, coordinating with diverse stakeholders to achieve project milestones and deliverables on time and within budget.

Strategic Planning and Alignment:

Developed and executed a comprehensive project strategy, aligning activities with UNICEF\\\'s objectives in pediatric AIDS treatment and support.
Ensured that project initiatives were consistent with UNICEF\\\'s global health priorities and guidelines.

Stakeholder Engagement:

Cultivated strong relationships with UNICEF representatives, government agencies, local partners, and community leaders to foster collaboration and support for project activities.
Collaborated with stakeholders to address challenges and identify opportunities for program improvement.

Resource Mobilization:

Actively pursued additional funding and resources to expand the reach and impact of the PATS Plus project, working closely with UNICEF and other donors.
Developed successful grant proposals and secured supplementary funding for critical project components.

Monitoring and Evaluation:

Implemented a robust monitoring and evaluation framework to track project progress and outcomes.
Regularly assessed project performance, identifying areas for improvement and making data-driven adjustments.

Capacity Building:

Provided leadership and guidance to project staff, fostering their professional growth and ensuring a skilled and motivated team.
Conducted training sessions and workshops to enhance the capabilities of project personnel.

Advocacy and Policy Influence:

Engaged in advocacy efforts to influence policies related to pediatric AIDS care and treatment, representing the project at relevant forums and conferences.
Collaborated with advocacy partners to amplify the project\\\'s impact on policy decisions.

Community Outreach and Education:

Implemented community-based awareness campaigns and educational initiatives to increase knowledge about pediatric AIDS prevention and care.
Developed culturally sensitive materials and messages to reach diverse populations.

Financial Management:

Managed project budgets effectively, ensuring prudent financial practices and accountability in accordance with UNICEF\\\'s financial guidelines.
Maintained accurate financial records and reported on financial performance to stakeholders.

Reporting and Documentation:

Prepared comprehensive project reports for UNICEF and other stakeholders, highlighting achievements, challenges, and lessons learned.
Ensured that all project documentation was accurate, well-organized, and accessible for audits and reporting purposes.

Child Protection and Ethical Practices:

Prioritized child protection and ethical considerations in all project activities, adhering to UNICEF\\\'s ethical standards and guidelines.
Ensured the privacy and rights of all beneficiaries, especially children, were upheld throughout the project.

Cross-Cutting Themes Integration:

Successfully integrated cross-cutting themes of inclusion and protection into project activities, promoting equity and safeguarding vulnerable populations.

 Project :‘’Diarrhea Reduction Through Hygiene Promotion & Women Empowerment”:
Project Leadership and Oversight:
·         Successfully led the CSR project, managing a multi-NGO partnership and ensuring alignment with Reckitt Benckiser\'s corporate social responsibility objectives.
Strategic Planning and Implementation:
·         Developed a comprehensive project strategy and execution plan, coordinating activities among partner NGOs to achieve project goals.
·         Ensured that project activities were effectively aligned with the overarching mission of reducing diarrhea prevalence and empowering women.
NGO Collaboration and Partnership Management:
·         Fostered collaborative relationships with partner NGOs, facilitating regular communication, information sharing, and joint decision-making.
·         Coordinated the efforts of multiple organizations to maximize project impact and minimize duplication of efforts.
Hygiene Promotion and Behavior Change:
·         Designed and executed hygiene promotion initiatives that resulted in measurable behavior change within target communities.
·         Tailored hygiene education campaigns to suit local contexts and cultural sensitivities.
Women\'s Empowerment and Economic Inclusion:
·         Implemented comprehensive women\'s empowerment programs, equipping women with skills and resources for economic self-sufficiency.
·         Facilitated training sessions and access to income-generating activities, promoting women\'s leadership roles within communities.
Stakeholder Engagement and Communication:
·         Maintained transparent and effective communication with Reckitt Benckiser and Plan International, ensuring project activities remained aligned with CSR objectives.
·         Regularly reported project progress, achievements, and challenges to key stakeholders.
Monitoring, Evaluation, and Reporting:
·         Established robust monitoring and evaluation mechanisms to track project performance and measure impact.
·         Produced regular reports and assessments to demonstrate the project\'s effectiveness in reducing diarrhea rates and empowering women.
Community Participation and Ownership:
·         Engaged communities in project planning and implementation, promoting a sense of ownership and sustainability.
·         Organized community forums and workshops to gather feedback and assess the relevance of project activities.
Capacity Building and Training:
·         Provided leadership and capacity-building opportunities for project staff and partner organizations, enhancing their ability to deliver successful interventions.
·         Conducted workshops and training sessions on project-related topics.
Financial Management and Budget Control:
·         Effectively managed project budgets, ensuring that funds were allocated efficiently and in compliance with donor requirements.
·         Conducted financial audits and maintained accurate financial records.
Gender Equality and Inclusion:
·         Demonstrated a commitment to gender equality and social inclusion by implementing activities that addressed the specific needs of women and marginalized groups.
·         Ensured that project interventions were accessible and inclusive.
Health Impact Assessment:
·         Contributed significantly to reducing diarrhea prevalence and improving overall community health through successful hygiene promotion campaigns.
Utilized data and assessments to evaluate the project\'s impact on health outcomes.

Project: ‘’Diarrhea Reduction Through Hygiene Promotion & Women Empowerment”
 
Project Leadership:
·         Successfully led a multi-disciplinary team in planning, executing, and monitoring the Diarrhoea Reduction project, ensuring alignment with project goals and objectives.
·         Provided strategic direction and oversight throughout the project lifecycle, resulting in the achievement of key milestones and targets.
Stakeholder Collaboration:
·         Collaborated with government agencies, local NGOs, and community leaders to establish strong partnerships, fostering community engagement and ownership of the project.
·         Facilitated regular meetings and communication channels to ensure alignment and cooperation among project stakeholders.
Budget Management:
·         Effectively managed project budgets, allocating resources efficiently to maximize impact and minimize waste.
·         Implemented cost-saving measures without compromising project quality or outcomes.
Monitoring and Evaluation:
·         Designed and implemented a comprehensive monitoring and evaluation framework, regularly assessing project progress and impact.
·         Utilized data-driven insights to make informed decisions and adjustments to project activities.
Hygiene Promotion:
·         Spearheaded hygiene promotion campaigns, educating target communities on best practices for sanitation and disease prevention.
·         Implemented behaviour change communication strategies to promote hygiene awareness and adoption.
Women Empowerment:
·         Developed and implemented initiatives aimed at empowering women in the target communities, including vocational training programs and access to income-generating activities.
·         Advocated for gender-sensitive approaches to ensure the inclusion and participation of women in project activities.
Capacity Building:
·         Conducted training sessions for project staff and community volunteers, enhancing their skills in project management, WASH practices, and gender-sensitive programming.
·         Empowered local community members to take on leadership roles in sustaining project outcomes.
Reporting and Documentation:
·         Prepared detailed progress reports, documentation, and presentations for project donors, ensuring transparency and accountability.
·         Maintained accurate records of project activities, expenditures, and outcomes.
Quality Assurance:
·         Implemented rigorous quality control measures to ensure the delivery of safe and sustainable water and sanitation solutions.
·         Conducted regular site visits to assess the quality of infrastructure and services.
Community Impact:
·         Demonstrated significant reduction in diarrhoea cases within the project area through improved hygiene practices and access to clean water sources.
·         Empowered women by increasing their economic independence and decision-making capabilities.
Sustainability Planning:
·         Developed long-term sustainability plans to ensure the continued impact of the project beyond its initial implementation phase.
·         Fostered community ownership by involving local leaders and stakeholders in sustainability planning.
Crisis Management:
Effectively responded to unforeseen challenges and crises, adapting project strategies to address emergencies such as disease outbreaks or natural disasters.

• Effective monitoring, evaluation and documentation of the IDP’s program.
• Provided support and supervision to Documentation Officers and distribution staff to ensure successful implementation of the programs.
• Focal person for the Food Aid program in IDPs Emergency Response.
• Timely, efficient and effective delivery of a high quality, food aid program.
• Coordinated with government officials for smooth implementation of project.
• Supported the program staff by coordinating with administrative, financial and logistic teams.
• Developed, coordinated and managed a Food Security Rapid Response project in line with proposals, strategies and donor requirements.
• Managed to train and develop the mobile Food Security Rapid Response Team.
• Ensured high technical quality and transparent processes.
• Adhered to Food Security tools Sphere Standards, HAP standards and Save the children’s minimum standards for a distribution point.
• Represented Food Security of save the children in internal and external forums.
• Have been responsible for project documentations.
• Developed, managed and monitored the budget(s) according to Save the children’s policies and donor requirements.
• Have effectively taken a course and process to ensure cost effective procurement.
• Promoted the rights of IDPs and explored and assessed new and better ways to assist.
• Implemented the project specific protection priorities.
• Recruited, trained and managed the team in gap analysis, need assessment, conducting registration, receiving commodities and distributing to beneficiaries in hard-to-reach locations adversely affected.
• Ensuring team member are aware of the save the children and UN and ICRC Code of Conduct.

Project Leadership:
·         Successfully coordinated all aspects of the food aid program funded by the WFP, ensuring alignment with project objectives and donor requirements.
·         Provided strategic direction and oversight to a team of professionals responsible for food distribution and logistics.
Donor Relations:
·         Cultivated and maintained strong relationships with the WFP and other funding partners, ensuring adherence to funding agreements and reporting requirements.
·         Collaborated with donors to secure additional resources and support for the project, resulting in increased program capacity.
Logistics and Supply Chain Management:
·         Managed the procurement, storage, and distribution of food aid, optimizing supply chain efficiency and minimizing waste.
·         Implemented inventory tracking systems to ensure accurate and timely food deliveries to beneficiaries.
Needs Assessment and Targeting:
·         Conducted comprehensive needs assessments to identify vulnerable populations and determine food aid requirements.
·         Developed and implemented targeting criteria to ensure that assistance reached those most in need.
Nutrition and Health Integration:
·         Worked to integrate nutrition and health components into the food aid program, addressing the holistic well-being of beneficiaries.
·         Collaborated with health partners to monitor and improve the nutritional status of beneficiaries.
Capacity Building:
·         Provided training and capacity-building support to project staff and local partners, enhancing their skills in food aid management and distribution.
·         Strengthened the capacity of local communities to participate in program implementation.
Monitoring and Evaluation:
·         Designed and implemented a robust monitoring and evaluation system, regularly assessing the impact and effectiveness of the food aid program.
·         Utilized data-driven insights to make informed decisions and improve program outcomes.
Crisis Response:
·         Effectively responded to emergencies and crises, mobilizing resources and adjusting program strategies to provide rapid assistance to affected populations.
Advocacy and Coordination:
·         Engaged with government agencies, NGOs, and other stakeholders to coordinate food aid efforts and ensure efficient and effective delivery of assistance.
·         Advocated for policy changes and interventions to address food security and hunger-related issues.
Reporting and Documentation:
·         Prepared comprehensive reports and documentation for the WFP and other donors, showcasing program achievements and impact.
·         Maintained accurate records of food aid distribution, expenditures, and beneficiary data.
Community Engagement:
·         Fostered community participation and feedback mechanisms, ensuring that beneficiaries had a voice in program design and implementation.
·         Conducted awareness campaigns on food security and nutrition.
Budget Management:
·         Effectively managed project budgets, allocating resources to maximize the impact of food assistance programs.
·         Implemented cost-saving measures without compromising the quality of aid provided.

Project Leadership:
·         Successfully coordinated all aspects of the food aid program funded by the WFP, ensuring alignment with project objectives and donor requirements.
·         Provided strategic direction and oversight to a team of professionals responsible for food distribution and logistics.
Donor Relations:
·         Cultivated and maintained strong relationships with the WFP and other funding partners, ensuring adherence to funding agreements and reporting requirements.
·         Collaborated with donors to secure additional resources and support for the project, resulting in increased program capacity.
Logistics and Supply Chain Management:
·         Managed the procurement, storage, and distribution of food aid, optimizing supply chain efficiency and minimizing waste.
·         Implemented inventory tracking systems to ensure accurate and timely food deliveries to beneficiaries.
Needs Assessment and Targeting:
·         Conducted comprehensive needs assessments to identify vulnerable populations and determine food aid requirements.
·         Developed and implemented targeting criteria to ensure that assistance reached those most in need.
Nutrition and Health Integration:
·         Worked to integrate nutrition and health components into the food aid program, addressing the holistic well-being of beneficiaries.
·         Collaborated with health partners to monitor and improve the nutritional status of beneficiaries.
Capacity Building:
·         Provided training and capacity-building support to project staff and local partners, enhancing their skills in food aid management and distribution.
·         Strengthened the capacity of local communities to participate in program implementation.
Monitoring and Evaluation:
·         Designed and implemented a robust monitoring and evaluation system, regularly assessing the impact and effectiveness of the food aid program.
·         Utilized data-driven insights to make informed decisions and improve program outcomes.
Crisis Response:
·         Effectively responded to emergencies and crises, mobilizing resources and adjusting program strategies to provide rapid assistance to affected populations.
Advocacy and Coordination:
·         Engaged with government agencies, NGOs, and other stakeholders to coordinate food aid efforts and ensure efficient and effective delivery of assistance.
·         Advocated for policy changes and interventions to address food security and hunger-related issues.
Reporting and Documentation:
·         Prepared comprehensive reports and documentation for the WFP and other donors, showcasing program achievements and impact.
·         Maintained accurate records of food aid distribution, expenditures, and beneficiary data.
Community Engagement:
·         Fostered community participation and feedback mechanisms, ensuring that beneficiaries had a voice in program design and implementation.
·         Conducted awareness campaigns on food security and nutrition.
Budget Management:
·         Effectively managed project budgets, allocating resources to maximize the impact of food assistance programs.
·         Implemented cost-saving measures without compromising the quality of aid provided.

Project: Food For Work/ Training, General Food Distributions
Project Leadership:
·         Successfully coordinated all aspects of the food aid program funded by the WFP, ensuring alignment with project objectives and donor requirements.
·         Provided strategic direction and oversight to a team of professionals responsible for food distribution and logistics.
Donor Relations:
·         Cultivated and maintained strong relationships with the WFP and other funding partners, ensuring adherence to funding agreements and reporting requirements.
·         Collaborated with donors to secure additional resources and support for the project, resulting in increased program capacity.
Logistics and Supply Chain Management:
·         Managed the procurement, storage, and distribution of food aid, optimizing supply chain efficiency and minimizing waste.
·         Implemented inventory tracking systems to ensure accurate and timely food deliveries to beneficiaries.
Needs Assessment and Targeting:
·         Conducted comprehensive needs assessments to identify vulnerable populations and determine food aid requirements.
·         Developed and implemented targeting criteria to ensure that assistance reached those most in need.
Nutrition and Health Integration:
·         Worked to integrate nutrition and health components into the food aid program, addressing the holistic well-being of beneficiaries.
·         Collaborated with health partners to monitor and improve the nutritional status of beneficiaries.
Capacity Building:
·         Provided training and capacity-building support to project staff and local partners, enhancing their skills in food aid management and distribution.
·         Strengthened the capacity of local communities to participate in program implementation.
Monitoring and Evaluation:
·         Designed and implemented a robust monitoring and evaluation system, regularly assessing the impact and effectiveness of the food aid program.
·         Utilized data-driven insights to make informed decisions and improve program outcomes.
Crisis Response:
·         Effectively responded to emergencies and crises, mobilizing resources and adjusting program strategies to provide rapid assistance to affected populations.
Advocacy and Coordination:
·         Engaged with government agencies, NGOs, and other stakeholders to coordinate food aid efforts and ensure efficient and effective delivery of assistance.
·         Advocated for policy changes and interventions to address food security and hunger-related issues.
Reporting and Documentation:
·         Prepared comprehensive reports and documentation for the WFP and other donors, showcasing program achievements and impact.
·         Maintained accurate records of food aid distribution, expenditures, and beneficiary data.
Community Engagement:
·         Fostered community participation and feedback mechanisms, ensuring that beneficiaries had a voice in program design and implementation.
·         Conducted awareness campaigns on food security and nutrition.
Budget Management:
·         Effectively managed project budgets, allocating resources to maximize the impact of food assistance programs.
·         Implemented cost-saving measures without compromising the quality of aid provided.

Project: Food For Work/ Training, General Food Distributions
Project Leadership:
·         Successfully coordinated all aspects of the food aid program funded by the WFP, ensuring alignment with project objectives and donor requirements.
·         Provided strategic direction and oversight to a team of professionals responsible for food distribution and logistics.
Donor Relations:
·         Cultivated and maintained strong relationships with the WFP and other funding partners, ensuring adherence to funding agreements and reporting requirements.
·         Collaborated with donors to secure additional resources and support for the project, resulting in increased program capacity.
Logistics and Supply Chain Management:
·         Managed the procurement, storage, and distribution of food aid, optimizing supply chain efficiency and minimizing waste.
·         Implemented inventory tracking systems to ensure accurate and timely food deliveries to beneficiaries.
Needs Assessment and Targeting:
·         Conducted comprehensive needs assessments to identify vulnerable populations and determine food aid requirements.
·         Developed and implemented targeting criteria to ensure that assistance reached those most in need.
Nutrition and Health Integration:
·         Worked to integrate nutrition and health components into the food aid program, addressing the holistic well-being of beneficiaries.
·         Collaborated with health partners to monitor and improve the nutritional status of beneficiaries.
Capacity Building:
·         Provided training and capacity-building support to project staff and local partners, enhancing their skills in food aid management and distribution.
·         Strengthened the capacity of local communities to participate in program implementation.
Monitoring and Evaluation:
·         Designed and implemented a robust monitoring and evaluation system, regularly assessing the impact and effectiveness of the food aid program.
·         Utilized data-driven insights to make informed decisions and improve program outcomes.
Crisis Response:
·         Effectively responded to emergencies and crises, mobilizing resources and adjusting program strategies to provide rapid assistance to affected populations.
Advocacy and Coordination:
·         Engaged with government agencies, NGOs, and other stakeholders to coordinate food aid efforts and ensure efficient and effective delivery of assistance.
·         Advocated for policy changes and interventions to address food security and hunger-related issues.
Reporting and Documentation:
·         Prepared comprehensive reports and documentation for the WFP and other donors, showcasing program achievements and impact.
·         Maintained accurate records of food aid distribution, expenditures, and beneficiary data.
Community Engagement:
·         Fostered community participation and feedback mechanisms, ensuring that beneficiaries had a voice in program design and implementation.
·         Conducted awareness campaigns on food security and nutrition.
Budget Management:
·         Effectively managed project budgets, allocating resources to maximize the impact of food assistance programs.
·         Implemented cost-saving measures without compromising the quality of aid provided.

Project: Food For Work/ Training, General Food Distributions
Project Leadership:
·         Successfully coordinated all aspects of the food aid program funded by the WFP, ensuring alignment with project objectives and donor requirements.
·         Provided strategic direction and oversight to a team of professionals responsible for food distribution and logistics.
Donor Relations:
·         Cultivated and maintained strong relationships with the WFP and other funding partners, ensuring adherence to funding agreements and reporting requirements.
·         Collaborated with donors to secure additional resources and support for the project, resulting in increased program capacity.
Logistics and Supply Chain Management:
·         Managed the procurement, storage, and distribution of food aid, optimizing supply chain efficiency and minimizing waste.
·         Implemented inventory tracking systems to ensure accurate and timely food deliveries to beneficiaries.
Needs Assessment and Targeting:
·         Conducted comprehensive needs assessments to identify vulnerable populations and determine food aid requirements.
·         Developed and implemented targeting criteria to ensure that assistance reached those most in need.
Nutrition and Health Integration:
·         Worked to integrate nutrition and health components into the food aid program, addressing the holistic well-being of beneficiaries.
·         Collaborated with health partners to monitor and improve the nutritional status of beneficiaries.
Capacity Building:
·         Provided training and capacity-building support to project staff and local partners, enhancing their skills in food aid management and distribution.
·         Strengthened the capacity of local communities to participate in program implementation.
Monitoring and Evaluation:
·         Designed and implemented a robust monitoring and evaluation system, regularly assessing the impact and effectiveness of the food aid program.
·         Utilized data-driven insights to make informed decisions and improve program outcomes.
Crisis Response:
·         Effectively responded to emergencies and crises, mobilizing resources and adjusting program strategies to provide rapid assistance to affected populations.
Advocacy and Coordination:
·         Engaged with government agencies, NGOs, and other stakeholders to coordinate food aid efforts and ensure efficient and effective delivery of assistance.
·         Advocated for policy changes and interventions to address food security and hunger-related issues.
Reporting and Documentation:
·         Prepared comprehensive reports and documentation for the WFP and other donors, showcasing program achievements and impact.
·         Maintained accurate records of food aid distribution, expenditures, and beneficiary data.
Community Engagement:
·         Fostered community participation and feedback mechanisms, ensuring that beneficiaries had a voice in program design and implementation.
·         Conducted awareness campaigns on food security and nutrition.
Budget Management:
·         Effectively managed project budgets, allocating resources to maximize the impact of food assistance programs.
·         Implemented cost-saving measures without compromising the quality of aid provided.

Community Mobilization:

Mobilized and engaged with affected communities, building trust and fostering participation in emergency response activities.
Implemented community-based initiatives to address immediate needs and enhance community resilience.

Needs Assessment:

Conducted rapid assessments to identify the most pressing needs of vulnerable populations, ensuring that aid efforts were targeted effectively.
Collaborated with local authorities and organizations to gather and analyze data for informed decision-making.

Food Distribution Coordination:

Coordinated the distribution of food aid to beneficiaries in a timely and efficient manner, in accordance with WFP and Save the Children guidelines.
Ensured equitable access to food assistance for all eligible individuals and families.

Nutrition and Health Promotion:

Implemented nutrition and health education programs, working to improve the overall well-being of beneficiaries, especially children and mothers.
Collaborated with health partners to address nutrition-related issues and promote healthy practices.

Child Protection and Education:

Advocated for the protection and rights of children in emergency settings, implementing child-friendly spaces and educational activities.
Collaborated with Save the Children to provide psychosocial support to children affected by the crisis.

Gender-Sensitive Programming:

Integrated gender-sensitive approaches into emergency response activities, ensuring the specific needs and vulnerabilities of women and girls were addressed.
Promoted gender equality and women\\\'s empowerment within the affected communities.

Livelihood Support:

Facilitated livelihood and income-generating activities to help affected families regain self-sufficiency and economic stability.
Provided training and resources to support income diversification.

Coordination and Partnership:

Worked closely with Save the Children and other partner organizations to ensure a coordinated and comprehensive response to the emergency.
Participated in cluster meetings and coordination forums to share information and best practices.

Monitoring and Reporting:

Established a robust monitoring and reporting system to track the impact of emergency response activities.
Prepared regular reports for WFP, Save the Children, and other stakeholders, demonstrating program achievements and challenges.

Capacity Building:

Provided training and capacity-building support to community volunteers and local partners, enhancing their ability to assist in emergency response efforts.
Empowered affected communities to take an active role in their own recovery and resilience building.

Crisis Response:

Responded effectively to changing circumstances and emergencies within the project area, adapting strategies and activities to meet evolving needs.
Collaborated with local authorities and humanitarian actors to ensure a rapid and coordinated response.

Advocacy and Awareness:

Advocated for the rights and needs of affected populations, raising awareness about the humanitarian crisis and the importance of assistance.
Engaged with local and national authorities to promote policies and actions that support emergency response efforts.

Project Implementation:

Led the field-level implementation of the WFP-funded CASH disbursement project in the Early Recovery phase, ensuring alignment with project goals and objectives.
Worked closely with project partners and stakeholders to deliver timely and effective cash assistance to beneficiaries.

Beneficiary Registration and Verification:

Managed beneficiary registration processes, verifying eligibility criteria and ensuring the inclusion of vulnerable individuals and families.
Conducted regular assessments to update beneficiary lists and address any changes in needs.

Cash Distribution and Monitoring:

Organized and supervised cash distribution activities, ensuring a transparent and accountable process for beneficiaries.
Implemented robust monitoring mechanisms to track cash utilization, with a focus on ensuring it was used for intended purposes.

Community Engagement:

Engaged with affected communities, building trust and ensuring their active participation in project activities.
Conducted community consultations to gather feedback and insights for program improvement.

Needs Assessment and Analysis:

Conducted thorough needs assessments in collaboration with other agencies and local authorities to identify the most critical needs and vulnerabilities.
Utilized assessment findings to inform program design and adaptation.

Cash Transfer Modalities:

Implemented various cash transfer modalities, such as mobile money, cash vouchers, or direct cash transfers, based on the preferences and context of beneficiaries.
Ensured the security and confidentiality of cash transactions.

Data Management:

Maintained accurate and up-to-date beneficiary data, ensuring the privacy and security of personal information.
Generated reports and dashboards to track project progress and outcomes.

Capacity Building:

Provided training and support to project staff and community-based workers, enhancing their skills in cash distribution, financial literacy, and program management.
Empowered local communities to take on active roles in project activities.

Coordination and Reporting:

Collaborated with WFP, Save the Children, and other stakeholders to ensure project alignment with donor requirements and humanitarian standards.
Prepared regular reports and updates for submission to donors and partners, showcasing project achievements and challenges.

Risk Mitigation:

Implemented risk assessment and management strategies to safeguard cash assistance from potential fraud or misuse.
Collaborated with security and risk management teams to ensure the safety of beneficiaries and project staff.

Emergency Response:

Responded effectively to emerging challenges and crises within the project area, adjusting strategies and activities to meet evolving needs.
Coordinated with local authorities and humanitarian actors to ensure a rapid and coordinated response.

Advocacy and Awareness:

Advocated for the importance of cash-based assistance in early recovery phases, raising awareness about the positive impact of such interventions.
Engaged with local and national authorities to promote policies and actions supporting cash assistance programs.

• Briefing WFP missions about the food distribution process.
• Helping the foreign delegates to understand the on-going process for the issuance of monthly food rations.
• Maintenance of information desk and at the same time making sure that all the three desks including NADRA, Social Welfare, WFP Online Registration to work in harmony.
• Ensure close coordination with district administration, district government, visiting donors and media personnel.
• Close coordination with Hub Coordinator for exchanging any information to outside stakeholders.
• Call meetings on daily/weekly basis of all hub staff for coordination and issues discussion.
• Working as an Acting Hub Coordinator in the absence of Hub Coordinator.
• Sharing coordination meetings minutes, narrative reports, media coverage with head office and regional office on time.
• Participate in all cluster meetings held at the district level and keep informed the head office from time to time about these meetings.

Customer Support Excellence:

Provided exceptional customer service by addressing inquiries, resolving issues, and delivering timely solutions to MOBILINK subscribers.

Technical Knowledge:

Demonstrated a deep understanding of MOBILINK\'s products, services, and technical aspects, effectively assisting customers with a wide range of telecom-related questions.

Issue Resolution:

Successfully resolved billing disputes, technical problems, and service-related concerns, ensuring customer satisfaction and retention.

Complaint Handling:

Effectively managed and de-escalated customer complaints, turning negative experiences into positive ones and enhancing customer loyalty.

Product Knowledge Transfer:

Educated customers about MOBILINK\'s new products, promotions, and service enhancements, driving adoption and upselling opportunities.

Efficient Call Handling:

Demonstrated strong call-handling skills, including managing high call volumes, prioritizing urgent issues, and meeting service level agreements (SLAs).

Cross-Functional Collaboration:

Collaborated with internal teams, including technical support and billing departments, to address complex customer issues and provide comprehensive solutions.

Quality Assurance:

Participated in quality assurance programs and adhered to company standards and protocols to consistently deliver top-notch customer service.

Customer Feedback Analysis:

Actively solicited and analyzed customer feedback, using insights to propose process improvements and enhance the overall customer experience.

Knowledge Sharing:

Participated in regular training sessions to stay updated on MOBILINK\'s offerings and industry trends, sharing knowledge with colleagues to improve team performance.

Conflict Resolution Skills:

Effectively managed and resolved conflicts, ensuring that customers\' concerns were addressed professionally and to their satisfaction.

Service Promotion:

Actively promoted MOBILINK\'s value-added services, data plans, and promotions, contributing to revenue growth and customer engagement.

Multilingual Support:

Provided customer support in multiple languages to cater to the diverse needs of MOBILINK\'s customer base.

Adherence to Company Policies:

Strictly adhered to MOBILINK\'s policies and guidelines, ensuring compliance with company regulations and ethical standards.

Performance Metrics:
Consistently met or exceeded key performance indicators (KPIs), such as call resolution times, customer satisfaction scores, and service quality benchmarks.