خلاصہ

To pursue attractive executive position in a Dynamic Department of any Organization offering career opportunities and allowing me to make significant contribution towards its success.

Committed team player with strong analytical and problem solving skills, Willingness to relocate and ability to quickly adapt to new environments and technologies, dedicated to successful project completion.

Strong leadership skills and a proven ability to manage and motivate a team.

Good Interpersonal Communication.

تجربہ

کمپنی کا لوگو
Customer Service Representative(Call Center) Inbound and outbound
Finance House
فروری ۲۰۱٦ - اکتوبر ۲۰۱۹ | Dubai, United Arab Emirates

Interact with customers to understand their banking needs.
 Clarify and explain procedures and products.
 Maintain specified number of contacts and leads on a daily basis.
 Study all product manuals relevant to project being carried out to ensure that product knowledge is updated regularly.
 Ensure that customers’ confidential information is properly protected and only used for official purposes
 Be involved in performing some financial related and marketing transactions
 Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back.
 List all objections being faced and update with manager during daily huddle.
 Encourage prospects to receive information and answer questions.
 Ensure that all courtesy is being delivered to prospect at all times during the duty.
 Keep updated with competitive knowledge.
 Be able to question prospects on financial behavior and product usage pattern to be able to identify needs for Finance House products.
 Accurate and daily reports to manager on all relevant issues as identified.
 Capture and report customer feedback towards continual product development.

کمپنی کا لوگو
Social Organizer (Rehablitation in Tehsil Ali Pur Funded by UNDP)
Awaz Foundation (AWAZCDS)
جولائی ۲۰۱۲ - اگست ۲۰۱۴ | Alipur, Pakistan

1. Overall responsible for all the social mobilization of activities in the region
2. Conducting the Potential Contact Persons workshops
3. Guiding & assisting Social Mobilizers by:
a. making contact with and organising local communities in the most appropriate forms of organisation (in the given situational context).
b. training local leaders and activities in the basics of organising communities and introducing a programme of awareness, and skill development.
c. training concerned local persons in maintaining records, and developing plans (prior to actual training) for the utilization of skill training at the community level.
d. exchanging ideas and experiences with management and field staff as to inculcate the spirit of debate and discussion within Project implimenters.
e. studying existing organisational structures in region, and identifying area of immediate concern and high priority around which community groups can be organised.
f. managing for Project interventions such as Mobilization, Community Physical Infrastructure, Health awareness activities, Nonformal Education , capacity building of CBOs etc. in collaboration with concern sections
g. in preparing monthly /quarterly workplan
4. Responsible to check the Daily / Monthly quarterly work plans and reports of Social Mobilizers
5. Providing data of field to Monitoring & Evaluation Section in time
6. Liaison with relevant Local Line Departments, NGOs
7. Facilitating the Co-Workers for better implementation of project goals
8. Make harmony in all section for better implementation of programme activities at field level.
9. Seek guidance from Regional Programme Officer in case of problems in the assigned work.
10. Carry out any special assignments given out by Regional Programme Officer / Core Support Unit Coordinator / General Manger / Chief Executive Officer & assist in any other matter within your field of Competence.

کمپنی کا لوگو
Social Organizer (Relief Operation for Flood Affectees in Jam Pur & Rujhan)
Strengthening Participatory Organization(SPO), Multan, Pakistan
جنوری ۲۰۱۱ - جون ۲۰۱۲ | Jampur, Pakistan

Organize/sensitize local communities towards activities related to identified areas and pertinent issues.
 Responsible for organizing/strengthening village level communities into viable and coherent organization that can work towards livelihood improvement and improved wetlands conservation.
 Conducting ecological and socio-economic survey and participatory Rural Appraisals (PRA) and apply other research tasks.
 Prepare work plans.
 Coordinate with other technical and administrative staff for conservation of SPO and its project.
 Keep a close liaison with the communities through meeting with them on a regular basis.
 Maintain a close liaison with other NGOs and Govt. official in the area.
 Organizing training and other events for local communities.
 Ensure equitable gender participation and development initiatives.
 Keep regular record of field activities.
 Develop appropriate motivation resources
 Preparation of certain proposal on certain issues.

کمپنی کا لوگو
Social Mobilizer (Emergency Response for Flood Affectees of Tehsil Kotaddu)
Strengthening Participatory Organization(SPO), Multan, Pakistan
اگست ۲۰۱۰ - جنوری ۲۰۱۱ | Kot Addu, Pakistan

 Takes lead role in establishing first contact with community.
 Carries out the necessary social mapping and identifies suitable community activists to start the program.
 Conduct Survey to spontaneous settlement/communities/villages in target districts to analyze the situation.
 Conduct meeting with VRC during assessment and involve them to access beneficiaries.
 Ensure the verification process must be completed before distribution of NFI.
 Ensure the each beneficiary has registration on database system for registration & verification.
 Organize and participate in NFI distributions with the guidance of the Coordinator.
 Prepares a monthly progress report for the project coordinator giving details of the result obtained from the field in terms achieved targets.
 Undertakes any other responsibilities assigned by the supervisor.
 Conduct Community meetings for Social Mobilization.
 To facilitate the teachers in the schools.
 Identify and mobilize the volunteers from community to sustain the efforts for best implementations of project.

تعلیم

Bahauddin Zakariya University
ماسٹرز, ماسٹرز ان سائنس, Msc. Sociology‎
Sociology
فی صد 70%
2010
Bahauddin Zakariya University
بیچلرز, بیچلرز ان آرٹس, B.A‎
Economics
فی صد 66%
2007

پیشہ ورانہ مہارتیں

ماہر Customer Acquisition
متوسط End User Computing (EUC)
ماہر Excellence Standard
متوسط Fincane Reporting
ماہر Fluent In English
ماہر Fluent In Urdu
متوسط Identifying Sales Opportunities
ماہر Official Assignments
ماہر Pressure Handling
ماہر Quality Packaging
ماہر Relationship Building

زبانیں

ماہر سرائیکی
ماہر اردو
ماہر انگریزی

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