Worked closely with marketing staff to attract new vendors.
Maintained database of all activates with vendors.
Negotiated with various vendors to secure a favorable deal.
Established and maintained effective vendor relationships.
Coordinated with other team members to achieve assigned goals.
Reporting directly to the Category Head.
Understanding and reporting category sales trends.
Play a significant role in long-term planning, including an initiative geared toward operational excellence.
Committed to a high level of customer service, strong work ethic
Good writing skills; strong command of email and live chat etiquette.
Exceptional customer service skills, including a warm and caring telephone voice.
Prior experience; however, training will be provided.
Accomplishes manufacturing staff results by communicating job expectations; monitoring, coaching, disciplining employees, coordinating, and procedures.
Effective problem-solving skills and ability to multitask.
Respond to chatroom members via chat and email in an efficient and effective manner.
The desire to satisfy our customers promptly and further strengthen customer loyalty.
Have courage, optimism and mental approach required to meet and exceed challenging targets.
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Ability to foster trusting relationships within the organization.
Being CRO Answering Inbound and run a Mega Project NPS (Net Promotor System)
Being CFL (Close Feedback Loop) Agent.
Strong communicator, presentation skills, exhibits strong work ethic and good judgment.
Certified in Net Promoter Score (Close Feed Back Loop) methodology preferred.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.