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خلاصہ
An IT Professional, registered with Pakistan Engineering Council (PEC) as Registered Engineer having seven plus years of experience with excellent troubleshooting skills. Good knowledge and experience in Hardware Inventory Management, Printers, Scanner, Copier, Routing/Switching, Video conferencing, Wireless LAN Controller, Active Directory (User management, Group Policy Management), Cloud Technologies (Azure, Office365), Hypervisor (VMware EXSI, Microsoft Hyper-V, Citrix Xen Server).Backup Technologies, Endpoint Security Solutions. Capable of working independently with minimum supervision and as well as team player.
تجربہ
Network System Officer
To develop network plan and maintenance of network, servers and database.
Manager user accounts, permissions, emails, Anti virus, Anti spam.
Ensure availability of secure and uninterrupted network.
Monitoring and management of network system.
Management of servers and leading the assigned team.
Providing documentation and network diagrams on a timely basis.
System Support Officer
•Monitoring and maintaining computer systems and networks.• Taking user or client through a Series of action, either face-to-face or over the phone to setup system or resolve issue.• Troubleshooting system and network problem and diagnosing and solving hardware or software faults replacing parts as required.• Monitor and maintain Network Structure-Internet/local/Wi-Fi.• Setting up new users accounts and profiles and dealing with password issues.• Assist creating and distributing computer images using clone.• Ensure IT disaster recovery and business continuity capabilities are in place and regularly tested.• Planning and undertaking scheduled maintenance upgrades.• Supporting the roll-out of new applications.• Identify and recommend network and hardware repairs and improvement as necessary.• Apply high-level diagnostic skills to investigate and resolve problems relating to all about services.• Continuously improve all aspects of the IT operations across the organizations in consultation with the IT Manager.• Following SOP and written instructions to repair a fault or setup a system.• Testing and evaluating new technology.• Supervising support and technical user.• Monthly meeting and report on support issues and resolutions.• Responding within agreed time limits to call-outs.
PC Support Officer
• Installation, configuration and troubleshooting of operating system and applications. • Identifying and troubleshooting system hardware issues. • Installation & troubleshooting of LAN structured cabling – of Ethernet networks. • Configuration and troubleshooting of e-mail clients – MS Outlook. • Administration, configuration and troubleshooting of anti-virus software. • Performing all PC’s daily monitoring, troubleshooting & responsible for arrange system maintenance. • Ability to work different shifts in a 24x7 environment.
