خلاصہ

Worked as Customer Support Representative in Mindbridge BPO company for more than two years for our international client Uber Eats to resolve complains raised by customers of Uber( UK and Ireland region). My responsibilities were

- understanding customers query
- issuing refunds
- maintaining records and excel sheets
- drafting reports for decision making and business forecasting
- highlighting weakness in internal controls and policies
- and other job related concerns

I am experienced in handling following interfaces

- Bliss
- Zendesk
- Salesforce

Salesforce is the most advanced portal to handle complains raised by customers, for cost effective database and is adapted by multinational companies( like Uni lever and Uber). Being expert in Salesforce is a great boost for my career.

I have worked under the supervision of

- Benjamin Gerald(Operational manager of Uber)
- Shabih ul husnain kazmi( Project manager - Customer Support for Uber in Paksitan)
- Sarfraz Bhatti(12 years experience in customer support)
and other exceptional professional personalities

Uber has 75 million customers and resolving their complains have skilled me to calm a frustrated customer, providing them with correct information and handling unusual situations in best interest of the company.