Achievements:
o   Solved Support Tickets within KPIs and achieved 99% success rate
o   Responded within 2 minutes of receiving an email with an issue on the Production server
o   98% of the high priority issues are resolved within 10 minutes of receiving them

Worked with Savvas Learning Company, USA remotely with a team comprising of more than 100 members
Helped Savvas Learning Company to automate the processes by using Broadcom’s AutoSys Workload Automation software
Processes included but not limited to the tasks regarding retrieving data from the database, creating a report, sending data through email to the management, etc.
Tasks included were of high priority and of critical nature on which the daily business decisions and the future plans were based
Have access to the critical processes on Linux based servers using Oracle as database
Attended meetings on Zoom, Microsoft Team and Cisco Webex applications with the team members from all around the world
Tasks were escalated to the backend teams that were of more technical in nature

• Achievements:
o Resolved the email, calendar & file sharing issues by relocating the email server to Google Apps for Work in 1 weeks’ time
o Migrated 20+ systems including laptops, desktops and workstations to Windows 10 without any downtime to the users as the migration activity was performed on the weekend
o Implemented the restriction of personal devices including USB which prevented the company wide network with the spread of viruses, malware, etc. by more than 70%
o Resolved the main printer’s printing problem by researching the problem online in just 3 hours which saved one of the manager to print confidential documents from outside and hence saved cost for the company
o Started data backup for the company for the first time and saved the company’s critical data from getting lost after a hardware crash in the data server
o Implied strict rules for the usage of emails for personal use and the clicking on the links received through the emails and saved the attack of ransom-ware malware in May 2017
o Implemented the IT Inventory Control System on monthly, quarterly and yearly basis with an IT Inventory Report presented to the stake holders

• Responsible for all IT operations in all the subsidiaries of AR Wealth Group including AR Wealth LLC, Clear Technologies LLC, AR Collection LLC, AR Properties LLC & ARK Angel Investments LLC
• Responsible for setting up IT Infrastructure to new locations in 2017 & 2019
• Responsible for IT policy implementation; data & network security implementation on files & folders; vendor negotiations and for Annual Maintenance Contracts
• Responsible for IT system configurations, troubleshooting, system requirements, software licensing and Project Management
• Responsible for maintaining and security implementation on company wide systems, intranet and internet
• Responsible for Windows Servers and Active Directory configuration and maintenance
• Responsible for updates of all the software on regular basis

• Achievements:
o Reduced 70% of the development issues from the SAAED Application in 8 weeks’ time
o Made SAAED Application – Beta version 1.0 & 2.0 live with minimal resources i.e. with a team of only 3 developers
o Re-engineered IPS project and deployed in Abu Dhabi Traffic Police Patrol Smart Car in just 4 weeks

• Worked on 4 major UAE Government projects including SAAED Application, Abu Dhabi National Ambulance System (ADNA), Intelligent Patrol System (IPS) & Emirates Vehicle Gate (EVG)
• Delivered and Implemented 3 projects for UAE Government entities
• Responsible for all phases of SDLC including requirements gathering, analysis, design, development, testing, integration, versioning, training and continuous delivery of the 4 projects
• Agile methodology used for software development with SCRUM framework
• Project Management & collaboration through JIRA, Confluence and Slack
• Responsible for project plans, work flows, task assignment, resource planning, managing dependencies between projects, presentation of the projects to the clients & stake holders and identify & manage risks involved
• Responsible for the Change Management, setting up of the Quality Assurance Department and managing it and defining policies for the Testing Process, Test Case and Test Report
• Responsible for creating and finalizing the Test Cases & Test Reports and Continuous Delivery of the project versions after successful testing
• Responsible for IP Camera integration with live video streaming which are installed in Abu Dhabi Traffic Police Smart Car
• Responsible for Web Services integration from Abu Dhabi Police
• Responsible for the Task distribution among the team members and following them up to their successful completion
• Conducted Training, Testing & UAT sessions with the SAAED employees in SAAED offices located in UAE
• Prepared SRS for EVG and SDD for SAAED Application
• Discussed, explained and guided the team members regarding their project tasks

• Achievements:
o Re-engineered HMiS project with more functionalities in less than 8 weeks as per the requirements of Dubai Health Authority, Dubai
o Implemented new design for the HMiS which is 30% more robust and efficient than the old one
o Implemented efficient database design of HMiS which resulted in the reduced data querying time by 10%

• Responsible for Web application & software enhancements, debugging, marketing, licensing, versioning, pricing of different products including HMiS, CRM, POS, HRMS, etc.
• Implemented 1 project for a Dubai client
• Responsible for the presentation of the web applications and the software to the clients
• Responsible for preparation of Project Plan, Resource Planning, Project Meetings & Training Sessions to the end users
• Responsible for the Task distribution among the team members and following them up to their successful completion
• Requirements captured by creating Process Models, Use Cases, wireframes, data dictionaries, etc. as required
• Conducted Training, Testing & UAT sessions with the clients
• Analyzing the business needs and preparing a plan to market the HMiS
• Integrating the HMiS with DHA (Dubai Health Authority, UAE) system for automatic approval of the doctor’s claims
• Re-designing the HMiS according to the business requirements
• Responsible for the Change Management, Quality Assurance, Testing Process, UAT, Test Cases and Test Reports
• Developing new modules in HMiS including integration with DHA, reports, security modules, messaging system, overall layout of HMiS, database queries, stored procedures, table views, etc.

•Achievements:
o Reduced web page loading time by 20% by eliminating unwanted code
o Reduced data querying time by 50% by redesigning database queries
o Rectified errors in sales capturing module resulting in accurate financial reports

• Responsible for all phases of SDLC including requirements gathering, analysis, design, development, testing, integration, versioning, training and continuous delivery of the web portals of Mobilink Telecom & Warid Telecom Pvt. Ltd.
• Delivered 2 projects for Telecom companies and 1 project for a Trading company
• Implemented Agile methodology with SCRUM framework
• Responsible for project plans, work flows, task assignment, resource planning, managing dependencies between projects, presentation of the projects to the clients & stake holders and identify & manage risks involved
• Responsible for the Change Management, setting up of the Quality Assurance Department and managing it and defining policies for the Testing Process, Test Case & Test Report
• Hands on experience including .NET Framework 3.5 & 4.0, ASP.NET, C#, VB.NET, Java, JavaScript, AJAX, jQuery, 3-tier architecture
• Converted / upgraded client’s database from SQL Server 2005 to SQL Server 2008 R2 successfully
• Developed be-spoke reports as required by the customers from SQL, Oracle.
• Skilled in developing business plans, user documentation and keeping stakeholders / clients up to date about the project.
• Managing and supporting multiple projects within the given deadlines
• Highly adaptable in quickly changing technical environments with very strong organizational, communicative and analytical skills
• Independently supported all business critical and non-critical modules with zero / minimal reliance on the team members
• Proactively offered technical support to end users and prepared user friendly desktop instruction manuals and training materials for end users
• Engaged and maintained congenial working relationships with team members and manager

• Achievements:
o Reduced daily data processing time by 77%
o Rectified errors in sales capturing program resulting in accurate reporting. Revenues showed a 30% increase as a result

• Hands on experience including Microsoft ASP Technology, Microsoft .NET Framework 3.5 & 4.0, ASP.NET, C#, VB.NET, Java, JavaScript, AJAX, SQL
• Qualified as Restricted Data Custodian (RDC) and worked with business critical and confidential data including
• Proposed to convert ASP Classic web portal into latest .NET Technology
• Independently supported all business critical and non critical modules with zero/minimal reliance on the Project Manager
• Trained end users post implementation of technical support both online and offline in Dubai, Abu Dhabi & Sharjah
• Proactively offered technical support to end users at CMB Branches, CSUs, Contact Centre and CCS Emaar through telephone, emails and face to face
• Prepared user friendly desktop instruction manuals, training material and FAQs for end users; and comprehensive project manuals for administrators to manage contingency and recovery planning.
• Defragged code regularly to optimize portal performance despite constant modifications due to post implementation enhancements / changes as per the requirements.
• Performed daily data synchronization, backup and server maintenance activities.
• Handled UAT, document and report errors, control gaps, security risks, etc.
• Engaged and maintained congenial working relationships with staff, team leaders and managers
• Responsible to document risk analysis and potential threats; implement strategies to circumvent or mitigate risk.

• Achievement:
o Managed relationships with critical IT vendors that resulted in 25% improved services at a 10% reduced cost
o Rectified the network access problem to the Data server by replacing the network cable on the weekend for the employees which helped them to save the project related critical data on the server
o Arranged a new networking switch for the company wide LAN in less than 10 minutes which helped the manager to send the proposal for construction project before the deadline

• Strategic IT Consulting
• Responsible for Daily IT Operation Management in 2 offices in UAE
• IT Infrastructure planning for the branch office
• Oversaw the IT Infrastructure setup of the new offices on Sheikh Zayed Road & Palm Jumeirah, Dubai and Abu Dhabi and had it completed with all the equipment and network infrastructure ready to be used by the employees
• Responsible for IT policy implementation; data & network security implementation on files & folders; vendor negotiations for software & hardware procurement and for Annual Maintenance Contracts
• Responsible for DFS namespace structure management; migrating data from one server to another; designing and implementation of folder & file name structure throughout the organization
• Responsible for IT system configurations, troubleshooting, system requirements, software licensing & Project Management
• Responsible for IT Support to the end users on a daily basis
• Ensured 24/7 support of the IT infrastructure
• Implemented the IT Inventory Control System
• Responsible for maintaining and security implementation on company wide systems, intranet and internet
• Responsible for File Server and user data backup & archiving
• Responsible for the network and Print Server configuration, maintenance and troubleshooting
• Responsible for Windows Server 2003 & 2008 and Active Directory configuration and maintenance
• Responsible for software & hardware installations; website maintenance; web portal development

• Achievement:
o Received appreciation from higher management for the work done on CRM System for Wateen Telecom Pvt. Ltd. CRM System was deployed in December 2006 and was used nationwide.
o Proposed a hierarchical Task Management System in CRM System which helped in maintenance and creation, assigning of tasks and taking action on the tasks by 80%.
o Improvement in the report generation of the tasks in CRM System by 90% by making use of stored procedures.
o Developed a hierarchical Employee Information Portal access which helped in maintaining the view and search criteria according to the Business Units and designation of the user by 97%.
o Improved in the searching and report generation of the employees in Employee Information Portal in a specific Business Unit with different criteria by 88%

• Oversaw as a Project Manager the development phases including Design, Development and Deployment successfully a CRM System for Wateen Telecom, a Warid Telecom International Group Company, in December 2006 using ASP.NET using VB.NET with SQL as database.
• Retrieved a number of reports with different criteria from Oracle and MS SQL.
• Designed, Developed and Deployed successfully in ASP.NET using VB.NET with SQL as database an Employee Information Portal for Sales & Customer Services Division. This portal was used to gather the personal information of the employees.
• Conducted employee training nationwide on CRM System
• Responsible for full life cycle of web based projects; automation of manual work; quality assurance; report generation from raw data; technical assistance nationwide; analyzing daily customers’ usage data and invoices data and reporting the daily, weekly & monthly trend to the higher management including GM, CEO and Unit Heads.
• Analyzing the trend of customers registering over IN (Intelligent network) and HLR on daily basis

• Achievement:
o Achieved a remarkable milestone by developing a web portal, Call Rate Calculator, which helped in solving and making a decision regarding customer’s complaints about over charging in less than 15 seconds, which saved time for completion of the customer’s complaint by more than 85%.
o SMT Forms Streamline System helped to streamline the process of documentation of various forms and processes by 90%.
o SMT Forms Streamline System helped in coordinating with other departments nationwide through web portal by 98%.
o SMT Forms Streamline System Report generation made easy by 99% as per the criteria specified.

• Responsible for full life cycle of web based projects; quality assurance; report generation from raw data for higher management; analyzing and solving customer inquiries and complaint in a limited time span
• Proposed, designed, developed, deployed and maintained SMT Forms Streamline System using .NET Technology with ASP.Net & VB.NET with SQL as database. The modules include:
o Sale Return
o Direct Debit Flagging
o Direct Debit Billing
o Refund of Live Subscribers
o Sale Return
o Financial Adjustments
o Credit Notes

• Proposed, designed, developed, deployed and maintained Call Rate Calculator, using .NET Technology with ASP.Net & VB.NET. It is used to calculate:
o Call charges (On net, Off Net and International call charges)
o SMS charges
o MMS charges
o GPRS charges

• Achievement:
o Received appreciation on meeting the deadline of each of the project modules and their integration with the main ERP System and making the system live before the project end date

• Responsible for the full web development life cycle of a number of modules for the be-spoke ERP System from analysis to their integration with the main ERP System; deployment of the ERP System in the live environment; weekly project progress report & presentations to the client; training to the end users.

• My first work experience gave me an opportunity to secure hands on learning of:
o PERL
o MYSQL
o Java Script
o HTML

• Developed a number of modules:
o Stock Control System
o Purchase Order System
o Messaging System
o Complaint System
o Job Scheduling System
o Job Maintenance System
o Customer Inquiry System

• Performed UAT after the development of each module
• Trained Client’s Users before the system went live
• Met all deadlines for software projects assigned
• Worked on the Development and Integration of various under-development systems using PERL, Java Script, HTML and MYSQL
• Worked through the stages of Analysis, Design, Development, Testing & Integration, and Maintenance of software projects.

• Designed the software for the customers
• Software testing
• Software Manual writing
• Software Manual proof reading