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خلاصہ
I bring along close to 1.5 years of experience in the field of Office Administration Operations and significantly contributing in enhancement of the capacity & productivity of the organization, with an excellent set of leadership skills and commitment. Completed my MBA in PM from IB&M University of Engineer & Technology and Bachelor from Pakistan Degree College.
I Posses Excellent Relationship Management skills, articulate, combine strong business acumen with the ability to conceive profitable and efficient solutions utilizing technology
My key skills include Documentation, Personnel Management, General Management & Administration and Relationship Management, I Posses’ strong Customer Relationship, Strategic Leadership and Cross Functional Team Management skills.
I am currently engaged with CMPak Pvt Ltd (Zong), Lahore, Pakistan as CSO. During my carrier progression I have received several recognition. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles.
As such, I would welcome a discussion regarding opportunities with your organization that fit my background. Please feel free to contact me by phone or email.
تجربہ
Relationship Officer
Business Development
Customer Service Management
Business Administration
Client Relationship Management
Negotiation
Customer Satisfaction
Customer Service Officer
• Ensuring customer centric operations and identifying areas for improving and enhancing customer service initiatives
• Managing customer database and updated them about promotional packages and special offers
• Generating MIS reports to review the developments in the business along with the revenue generation, ensuring compliance with all regulatory requirements of central banks/statutory bodies
• Maintaining Office account (Petty Cash and other branch expenses), generating MIS for Cost of Cash/CRL and involved in lobby Management, including quick kills and guiding customers to right desk
• Observing, analyzing & suggesting correct solutions to customers which will be beneficial both for the customer & the company
• Instrumental in completing the log-in hours on a monthly basis which are decided by the organization in advance
• Ensuring that the sales are done as per the compliance standards laid down by the company
Office Manager
• Administered Office Functioning and reporting the same to seniors on daily basis
• Spearheaded administration related activities including office automation/ office administration & ensuring optimum & effective utilization of resources
• Efficiently handled overall responsibilities pertaining to routine correspondences of the company and efficiently looked after overall Data management of the files of projects & business while ensuring accuracy, precision and facilitating easy retrieval of records whenever required
• Streamlined the process of attending customers’ queries/complaints and resolving the issues to total customer satisfaction
