·         Help in designing and performing regular monitoring and auditing.
·         Designing and completing audit reports and making recommendations
·         Looking after a team of 7- 10 Compliance Officers.
·         Reviewing and drafting company policies against relevant regulation
·         Reporting on compliance and quality matters, highlighting possible risks, making appropriate recommendations and implementing them
·         Providing, advising, training and support to the senior management team and staff regarding all compliance matters
·         Investigating complaints independently, promptly, fairly and in accordance with company policy and within regulatory guidelines
·         Logging and investigating internally generated suspicious activity reports to determine the need to escalate externally
·         Completing third party due diligence checks
·         Reviewing and responding to customer data requests
·         Performing regulatory risk assessments to understand risk level, significance, scope and make recommendations for mitigation
·         Performing gap analyses on proposed changes to regulation to identify gaps in policy or process

Provided support to the Accounting Department in performing basic office tasks, such as filing, data entry, answering phones, processing the mail, etc.
Handled communications with clients and vendors via phone, email, and in-person.
Processed transactions, issued checks, updated ledgers, along with handling of petty cash and IOU\'s.
Handled the fee submission process and maintained its record.
Assisted with audits, fact checks, and resolved discrepancies.

Partnered with HR to update and maintain office policies as necessary
Maintained employees’ attendance record.
Scanned and uploaded all employee documents
Gave induction and orientation to new joiners, assisted and introduced them to other departments.
Prepared and processed IOU, IOU settlements and petty cash.
Prepared various letters as requested by employees.
Performed Exit interviews.
Scheduled meetings and appointments.
Organized the office layout, ordered stationery and equipment.
Maintained the office condition and arranged necessary repairs
Coordinated with IT department on all office equipment.
Ensured that all items were invoiced and paid on time.
Managed contract and price negotiations with office vendors, service providers and office lease.
Managed office G&A budget, ensured accurate and timely reporting.
Provided general support to visitors.

Coordinate with Executive to determine staffing needs, including ticket counters.
Address and resolve escalated customer concerns, and assist agents to resolve complex issues.
Communicate changes in company rules and procedures, and mentor staff to improve performance and efficiency.
Assist disconnected and rerouted passengers during irregular operations
Processed Tickets And Assign Seats
Maintain a compliance
Fortify our abidance in accordance to the rules and regulations as per DA( Dubai Airport authorities directives), DNATA (Dubai National Air Transport Association) & IATA ( International Air Transport Association)