Taimoor Sultan - Marketing Executive - Askaria Education System

خلاصہ

Bir Al Sabia Technologies (Online Education Wold wide)
Worked as a “TEAM MANAGER” (From Sept 2013 to Aug 2015)

Responsibilities: Managing a Team of 35 Members on the Floor and maintaining all the activities of the floor and making sure all the things to work smoothly and conduction of all activities accurately on time.

• Make Daily Reports and Plans and Coordination with General Manager through Emails and Meetings on daily basis. .
• Maintaining INBOUND International help line for the queries and Customer Support to the Clients.
• Resolving the Tickets of the customers within the time.
• Collection of Online Payments From Customer.
• Maintaining the Record of Appraisals/Increments and leave records of the team.
• Close Check on Quality Assurance of the Services.
• International Dialling to USA, UK, GERMANY, CANADA AUSTRALIA BELGIUM, and many other countries of the world.
• Update Clients Profile on daily basis.
• Meeting with customers through Skype and phone calls.