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خلاصہ
- A Marketing and Supply Chain Professional (Management degree), with the 7+ years of rich experience in Marketing, Change Management, Brand Managment, Customer Services and Sales.
- Worked throughout my career with Traditional and Digital Marketing, Business Development (Retail, Corporate and E-Commerce), Business Research and Administrative Work.
- Specialized in Marketing (Sales), Change Management, Digital Marketing, Branding, Customer Services and Supply Chain.
- Certified in Digital Marketing and Search Engine Optimization.
- Worked with one of the most prestigious organizations of the country (Pakistan Single Window (PSW), Federation of Pakistan Chambers of Commerce and Industries (FPCCI), TCS Private Limites and Warid Telecom).
- Demostrated abilities in cementing fruitful relationship with trade by assisting the team for accelerating the business growth.
پراجیکٹس
تجربہ
Assistant Manager - Change Management
Designing Change Management Strategies and Plans.
Conducting Stakeholder Engagement Activities and Capacity Building Trainings/Seminars.
Leading Change Management Initiatives related to Business Processes and Technologies.
Identifying Key Stakeholders for Regular and Continuous Engagements to encounter resistance.
Devising Plans and Methodologies for Stakeholder Assessment, Capability Transfer, and Change Readiness.
Assistant Manager Marketing & Sales
Revamping of Business Strategies to identify the Perfect Niche.
Creation of Marketing Campaigns and Brand Awareness Strategies.
Execution of Plans according to the Organization’s Mission and Goal.
Leading the team for successful completion of tasks and targets on time.
Designing of Digital Content and Ad Creation.
Freelancer (Part Time)
Providing Social Media Marketing Services.
Working on Search Engine Optimization (SEO) and Search Engine Marketing (SEM).
Designing Online Campaigns, Budget planning, Data analysis and report creation.
Community Management and Advertisment of Products/Services.
Practicing Email Marketing and Mobile Marketing.
Enhancing Reach and Customer Engagement.
Deputy Manager-International Affairs and Marketing
Organized and Managed International Trade Shows and Business Forums.
Worked with Economic Cooperation Organization (ECO), South Asian Association for Regional Cooperation (SAARC), Islamic Chamber of Commerce, Industry and Agriculture (ICCIA) and Union of Chambers and Commodity Exchanges of Turkey (TOBB).
Served as a bridge between Associations, Unions, Small Medium Enterprises (SMEs), Local Businesses, Entrepreneurs and International Trade Shows Organizations.
Achievements: Collaboration and Partnership of FPCCI with PURE LONDON (a biggest brand of Trade Show Organizer in the United Kingdom).
Relationship Executive
Builded and maintained relationships with Corporate and Retail Clients.
Made Strategies to target the Segmented Audience and Niche.
Mentored and lead the team to accomplished the assign target numbers.
Arranged Performance Evaluation Meetings on Weekly basis.
Achievements: Increased Customer base by 130% of the area. Twice awarded for the highest sale in the city for the year 2017.
Client Servicing Officer
Services rendered for Unilever, Reckitt Benckiser, Getz Pharma and Shell Pakistan.
Market research about brand protection in the Local Markets.
Perfect Execution of plans to ensure maximum recovery.
Searched and identified the untapped markets.
Field visits on daily basis to monitor team performance.
Achievements: Successfully recovered products by 150% target achievement. Nominated for the highest recovery award for the year 2016.
Customer Services Representative
Provided the Customer Delight Services.
Greet customers warmly and ascertain problem or reason for calling.
Dealt with inquires and resolving Customer Complaints.
Implemented the Upselling and Cross Selling Marketing Techniques.
Achievements: Best Performer of the month in year 2014. Highest AHT (Average Handling Time) for the month, year 2014.
