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خلاصہ
I am having BS InformationTechnology degree, Certified as CCNA(R&S)/MCSA 2012 server,CCNA Cyber OPS and CSCU along with 4 years of professional Support Engineer experience. Expert in Network Support, Technical Support, LAN/WAN, Configuration, Testing and Commissioning on variety of vendors like CISCO, Microsoft .Having an expert level skill in TCP/IP and OSI model along with Traffic Flow and Route forwarding across the Network. Effective network troubleshooting and problem solving skill with software, server and hardware devices. Creating and maintaining email profiles for users Fully familiar with application, system backups, creations of user accounts and troubleshooting a wide array of IT issues. Closing the job when normal service is resumed.
تجربہ
IT SUPPORT ENGINEER
Work as Resident Engineer Mobilink (Deputed by inbox Business Technology Ltd) Key Responsibility: • Creating and maintaining email profiles for users. • Provide support on desktop level and networking, managing, installing and troubleshooting of all IT Assets of the customer by following best practice of ITIL. • Installation, configuration and maintenance of local and network based Printer, Desktop etc. • Worked as Technical Support Engineer responsibilities included support users, Troubleshooting, Certificates Installations, and preventive maintenance. • Email exchange support and black berry support.
Complete IT hardware and software support for Mobilink employees
Management & Troubleshooting LAN & WAN
Configuration of Inter-City Routers and Switches
Monitor and administer complete LAN environment
Installation and configuration of Mobilink’s official softwares
Outlook configuration and backup of emails for Mobilink staff
Resident Engineer
Work as Resident Engineer PTCL (Deputed by inbox Business Technology Ltd)
Responsible for supporting the company clients at all levels as part of a help desk team. Ensuring that all Hardware and Software is configured and install correctly.
Key Responsibilities:
• Providing support for windows issue.
• Configuring and testing of any new Hardware and software.
• Supporting users and network administrators user the telephone and by email.
• Travelling is client sites to help with installs, deployments and troubleshooting.
• Management of the daily data backup and retrieval scheme.
• Remote support.
• Virus & Malware Prevention (End Point).
• Window client configuration.
• Responsible for operating system & Desktop software installation, PC upgrading and network troubleshooting maintenance.
• Responded immediately to emergency situations with sensitivity to deadlines and customer’s needs.
• Creating and administrating Microsoft Exchange email accounts.
Resident Engineer
Key Responsibility:
• Providing 1st line technical support, answering support queries via phone & email.
• Recording and auctioning faults as reported on PC’s, laptops.
• Provide computer training to clients.
• Recommended and implemented customer questionnaire to track satisfaction rates for the services and products provided.
• Providing clients with emergency 24 × 7on-call support on a rotating base.
