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خلاصہ
I am a highly experienced customer service professional adept at facilitating all aspects of a programme, including internal / external client support , business development, marketing and events. I have strong project management and communication skills which have enabled me to lead Arabian Adventures offices at a number of hotels in Dubai.
I have a global outlook, an understanding of working in a multicultural environment, and would relish the challenge of a dynamic position that would utilise and advance my skills at developing and maintaining client relationships and leading strong, effective teams. The combination of my leadership, strong work ethic and negotiation skills as well as my ability to manage daily administration in an efficient and timely manner would make me a valuable asset to your company.
تجربہ
Senior Hotel Consultant
•Manage Arabian Adventures offices at beach hotels in Dubai, representing the company to guests of all nationalities and backgrounds
•Sell tours, excursions and hotel packages, including customised itineraries to both regular and VIP clients, paying close attention to the details and working closely with them to ensure satisfaction is consistently achieved
•Deliver engaging presentations on Dubai and the UAE
•Serve as the day-to-day guide, interpreter and manager of group events and tours, ensuring smooth well-organised travel arrangements
•Effectively negotiate between guests, hotels and overseas travel agencies
•Ensure contract terms and conditions are respected by all parties, report breaches and follow-up on violations
•Assist and handle guest emergencies such as hospitalisation or loss of passports
•Efficiently manage daily administrative duties, including email follow ups, agenda scheduling, and Delphi, Oasis, and Ocean computer systems management
•Verify hotel meets expected standards and delivers all contracted services through site visits and spot checks
•Manage junior team members and organise and facilitate team building activities
