خلاصہ

I have recently completed my Masters (MS-Project Management- 2015-2017) from COMSATS, Lahore. I graduated in Business Administration (BBA-Honors) from Kinnaird College for Women University., Lahore (2011-2015). During my studies, I availed various internship opportunities including a commercial bank and a hospital. I am also skilled at using Microsoft Office applications (Word, Excel PowerPoint).
As a recent graduate, I aspire to gain experience and apply my academic background in business administration and project management for the benefit of employer, and my own career development.

In addition to my academic enrollments, I have worked as a community service internee at Fatima Memorial Hospital for skill development activities of teachers in rural areas. I have also experienced branch banking operations of Faysal Bank, which included account opening, cash desk reconciliation, daily transactional banking, and customer service.

In the long run, I visualize myself committed towards developing my skills and competences as required. This vacancy has, therefore, immense career appeal. My rsum is attached for your kind perusal.

With assurance of my passion, and commitment towards diligence and responsibility required for this vacancy, I humbly request you to consider me for this role and provide me an opportunity for an interview.

Thank you and profound regards,

Yours Sincerely,
Mahwesh Javaid

Encl. Resume

تجربہ

کمپنی کا لوگو
Marketing & E-commerce Associate
Ausco-Tippitoes
مارچ ۲۰۱۸ - موجودہ | Lahore, Pakistan


Manage and lead E-commerce team.
Create and maintain in-stores and online business plan.
Research on promotional activities of different Brands.
Design calendar of online promotional campaigns and execute accordingly.
Drive the business process, analyze financial and operational results for further improvement.
Manage inventory and keep the company website up to date with the latest stock & imagery.
Keep the brand website update with new products & images to all platforms (Facebook shop, daraz, website)
Content writing/ Description of products w.r.t composition, design etc.
Ensure smooth working of E-commerce platform and constantly work to improve the customer experience.
Manage web development and courier service agency.
Designing & Executing Shoots by assisting other team members.
Collaborate with warehouse team to provide better customer service.
Responding to customer queries on social media, call queries, whatsapp, e-mails etc & resolving customer complaints.
Compiling, reporting and then taking measurements to improving the customer service process.
Daily fulfilment of orders and generating courier invoices so that orders can be dispatched.
Responsible for daily, monthly and yearly E-commerce reporting.
Provide detailed reporting on product trends, competitor’s trends with actionable data to support business development decision making process.
Other reasonable duties, as assigned.

کمپنی کا لوگو
Customer Correspondent
Ausco-Tippitoes
جنوری ۲۰۱۸ - موجودہ | Lahore, Pakistan

• Responding to customer queries on social media.
Responding to customer call inquiries.
• Maintaining the database record of customer queries.
• Informing customers about their order delivery status
• Research on promotional activities of different Brands.
• Profiling of customer’s order record.
• Maintaining customer database
• Contacting customer’s if there is any issue with product.
• Calling customers on daily basis if there is order cancellation.
• Resolving customer complaints.
• Compiling, reporting and then taking measurements to improving the customer service
process

کمپنی کا لوگو
Recruitment Executive-Intern
Kbs International
اکتوبر ۲۰۱۷ - نومبر ۲۰۱۷ | Lahore, Pakistan

• Responsible for handling complete life cycle of recruitment using different channels.
• Prepare job adverts, checking application form, short listing, interviewing and selecting candidates.
• Screening the candidates by resume shortlist, phone interview and personal interviews and background verification of the shortlisted candidates.
• Evaluate candidates on their skills, attitude and interest toward organization.
• Assist with the day to day operations of the HR Admin department.

کمپنی کا لوگو
Event Organizer
Pakistan Expo Centre, Lahore
جولائی ۲۰۱۷ - اکتوبر ۲۰۱۷ | Lahore, Pakistan

Event branding & designing, Event décor and risk manager voluntarily worked in different events/exhibitions.

کمپنی کا لوگو
Data Analyst
COMSATS Institute of Information Technology
جون ۲۰۱٦ - ستمبر ۲۰۱۷ | Lahore, Pakistan

Acquire data and maintain databases, Identify, analyze results using statistical techniques, and interpret data through trends or patterns in complex data sets.

کمپنی کا لوگو
Branch operations Internee
Faysal Bank Limited, Lahore
جولائی ۲۰۱۴ - اگست ۲۰۱۴ | Lahore, Pakistan

Account Opening, Cheque deposit and clearance, Pay-order issuance process.

کمپنی کا لوگو
Community Service Internee
2. Fatima Memorial Hospital, Lahore
جولائی ۲۰۱۲ - اگست ۲۰۱۲ | Lahore, Pakistan

 Outreach event management for various health awareness campaigns of children,
 Training of teachers in outreach schools in basic IT skills,
 Taking histories of patients in different wards,
 Managing the hospital’s accounts registers

تعلیم

COMSATS Institute of Information Technology
ایم فل, Project Management‎
Project Management
مکمل
2017
Kinnaird College for Women
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, ‎
Business Administration
2015

پیشہ ورانہ مہارتیں

متوسط content writer
متوسط english
متوسط Offline Marketing
ابتدائی Administrative Work
متوسط Adminstration Knowledge
ابتدائی Basic technological knowledge
ابتدائی Blog Posting
ابتدائی Bookkeeping+
متوسط Business & Commerce
متوسط Business Analysis
ماہر Client Contact
متوسط Communications Development
ابتدائی computer work
متوسط Conservation Awareness
ابتدائی Corporate HR Department
ماہر Customer Focus
متوسط Customer Service Management
متوسط Customer Service Operations
متوسط Customer Services Oprations
ماہر Data Entry Skills
متوسط Deadline Driven
متوسط English for Specific Purposes
متوسط Excellent in person skills
متوسط Facebook Handling
ابتدائی Financial Statement Analysis+
متوسط Flexability
ابتدائی Fluent in Speaking & Writing English
ماہر GRAPHS
متوسط Haircut Consultation
ابتدائی Human Resource Planning
متوسط Increasing Brand Recognition
متوسط Inter-personal
متوسط Knowledge of Spreadsheets
ماہر KPI Achievements
ابتدائی Leadership Development
ماہر Madical Writing
متوسط Meet Deadlines
ماہر Microsoft Word
ماہر Multi Tasking
ماہر Multitask Oriented Experts
متوسط Negotiations
ماہر Official Assignments
متوسط Operations Process Improvement
ماہر Operations Responsibilies
ماہر PDF
ماہر Presentation Skills
ابتدائی Project Management
متوسط Public Relations
متوسط Pursuing News Stories
ماہر Report Writing

زبانیں

متوسط انگریزی