As Zonal Manager Faisalabad my job includes:

1. Dealer network management
2. Increase number of accounts
3. Managing the existing clients
4. Account Management
5. Managing the team
6. Building the team\'s efficiency, productivity and recruiting new talent
7. Achieving the assigned targets of the zone

Zameen.com is Pakistan\'s leading real estate portal that connects buyers with sellers and owners with renters across the country. As Assistant Manager Sales my job role includes:
• Motivating the sales team to achieve the best results possible.
• Setting activity and revenue targets for members of the sales team.
• Continual training and development of all members of the sales department.
• Attending key meetings with members of the sales team.
• Working on account management plans with the sales account managers.
• Identifying key areas for improvement in the sales process.
• Spotting market opportunities for new customers.
• Attending monthly meetings with other senior members of the business.
• All aspects of recruitment and selection for the sales department.
• Attending industry events and conferences to generate new business leads.
• Acting as a spokesperson for the organization at sales events and conferences.
• Networking with other directors in order to generate new business for the company.
• Monthly reporting on sales performance against budget and reporting on variances.

ShiftPlanning (Humanity) is a Serbian owned, US based company; it’s the web’s most easy to use scheduling software, operating since 2011, and Number one from the last 3 years, received the golden award for being the best employee scheduling software, having over 700,000 active users from all over the world.
My Job responsibility includes; The sales opportunities came from qualifying leads we receive via marketing efforts including our website, online campaigns, conferences, etc. We receive thousands of qualified trial users every month!
Approx 200 potential trial accounts per day sign up with us and as a Account Manager, my role is to reach out to all these customers to help them with onboarding and product understanding. 30 days trial is offered and during these 30 days, I act as their Account Manager and point of contact in order to assist them with product demonstration and billing.

• Operations Task resolution and tracking of all MFS related queries and complaints
• Maintain a highly motivated team with an Employee Engagement Index of 50%
• Optimum resource utilization at each individual level where occupancy of operation leads is = to 90%4.
• Team development supplementing organizational strategy and encompasses areas.
• Working on revenue maximization streams while working with existing campaigns. Increase in revenue per seat; (OT etc)2.
• Implementing BPO strategy communicated beginning of the fiscal year and making sure desired results are achieved
• Minimum fraudulent error rate related to process compliance to avoid any sort of penalties and service credits
• Creating key performance indicators visibility to client, campaigns pulse generation
• Meeting 90% sales target on every campaign assigned to get B rating in KPI

Generate Leads, Plan and Execute corporate Events for Businesses. Directly reporting to the Head of Projects and Events.Reaching out to the clients and creating need for Digital Media.

Development and performance of all sales activities in assigned markets (MENA Region). Having staffed and directed the sales team and provided leadership towards the achievement of maximum profitability and growth in line with company vision and values. Established plans and strategies to expand the customer base in the marketing area leading to the development of our channel partners (resellers).

. I was a part of BPO section where my job was to manage a team of 20 and making sure that they meet their KPIs.My responsibilities included meeting the targets set by the client which include Service Level, AHT (Average Handle Time), Quality, Sales and FCR (first call resolution).

The job was to provide Customer Services (After Sales support) to the customers calling from all over United States and CANADA and after answering specific query we use to upsell our new and improved products to the customers calling in.
The queries I receive were majorly about how to setup the item, why it is not working, the item received is defective, the item is received is already opened, I did not receive the free items along with the delivery. My job was to handle the customer and assure that his issue will be resolved within the timeframe given.

Providing Customer Support and Inbound Sales for DELL computers to the customers calling in from US. My Job was to make sale on incoming calls by customer, who calls in to get information about the computer and we have to convert that informative call into a sales call and making the conversion ration above 10%.