1. Directly manages a team of Digital sales executives, who are responsible for running e-commerce stores on Amazon & eBay all over the globe.2. Acts as the daily liaison between the eCommerce team and leadership to ensure operational excellence and consistency.3. Oversees creation of analytics regarding operational performance of Digital sales & compliance department and develops necessary feedback mechanisms.4.Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability5. Responsible for achieving profitable sales growth in alignment with annual sales plan goals/objectives.6. Develop and deliver strategies to drive sales to goal for marketplace 3P channel, along with identified new business initiatives.7. Plan and execute marketing and promotional calendar and budget.8. Weekly report on performance, including sales, marketing, category performance.9. Drive overall FBA strategy for GKhair SKU recommendations/deletions to FBA Store.10. Provide weekly and monthly sales reporting; Use this information to help identify and educate cross-functional teams on key trends.11. Manage the deal submission, analysis and recommendation processes for all promotional opportunities across marketplaces.12. Develop and apply policies and practices arising under the Digital Millennium Copyright Act (DMCA), E-Commerce Directive, and related laws.13. Work closely with global teams across departments and offices, as well as an international network of outside counsel.14. trademark infringements and other intellectual property rights violations.15. Other investigative work related to compliance or specialprojects as may be assigned

1. Managing official GKhair website, eBay and Amazon stores.2. Monitoring and managing the account health of our eBay and Amazon Stores.3. Manage inventory levels in both seller & vendor central.4. Listing new products and updating old products on all sales channels.5. Adding new inventory and keeping old inventory up to date.6. Managing the end-to-end process of product sales and promotion.7. Manage the product listings to increase rankings and improve customer engagement8. Improve the performance of the brand by optimizing reviews, SEO and pricing9. Should be able to run promotional compagins on ebay, amazon and social media channels10. Keep up to date with best practices of Ebay / Amazon sellers.11. Ability of using Keywords in listing titles12. Using Photoshop, and edit and crop pictures and upload product pictures on marketplace channels and creating simple graphics and banners.13. Designing, listing and maintaining official GKhair website.14. Update stock levels by spread sheets and Products Data Entry in Ms Excel spread sheets.15. Driving growth and profitability of GKhair by managing the end-to-end process of product sales and promotions.16. Influencing the product design, content, and attributes

*providing specific information regarding the services, products or materials offered by a company
*answering phones, provide troubleshooting information, report and analyze customers\' information and needs
*responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
*closing the call, providing feasible quotes, answering inquiries, investigating complaints, managing orders and taking immediate right action, and providing after-sales support making use of all available resources

*LEAD GENERATIONS
*CLOSING THE CALLS
*GETTING CUSTOMER INFORMATION
*PROVIDING QUOTES
*QUALIFYING THEM FOR PROGRAMS

work with a company\'s established customer base.making calls to customers who have questions or concerns related to their purchase experience or product use and when problems arise on customer accounts.