Having more than five years of professional experience. Seeking a challenging and growth-oriented position in a professionally managed organization in a dynamic environment. Having a great desire to bloom my career with a distinct organization and prove myself for its success.
BRTS (Bus Rapid Transit System); Metro Bus Multan, ITS- Intelligent Transportation System, AFC - BSS (Automated Fare Collection - Bus Scheduling System) as a Technical Specialist / Technical Supervisor.
Managing 28 number of Resources of company field staff as well as office staff fulfilling the customer requirements.
Supervising assigned tasks among the team and take follow-ups for completion in time.
Identify the areas for improvement in the daily operations, keeping in mind the cost-effectiveness and implementation of the proposed solution for improvement.
Responsible to coordinate with the Principal to discuss the problematic areas and will find out a solution for implementation.
Training the field staff about the overview of the equipment, potential day to day issues, the procedure of getting permission from Customers, resolution of identified issues, and closure of complaints.
Responsible for maintaining Calendar of Maintenance Activities all the AFC-BSS equipment, identifying Field Staff for the maintenance activities, and its implementation. Also, supervise these activities and take quick preventive measures to resolve the issues in the equipment.
Web portal / Software / Hardware reports workings / Analysis.
Responsible for office networking & infrastructure, routers, and switches, work on Microsoft office, excel, PowerPoint, Windows 7, Windows 8.1, Windows 10, windows server 2008, and windows server 2012, the configuration of routers and switches, installing printers, scanners, and devices. diagnosis of all the hardware and software problems CCTV and IT-related matters.
Responsible for the Diagnosis of desktop, applications, networking, and infrastructure issues.
Troubleshooting PCs, laptops, and mobile devices.
Providing 1st/2nd line support to users.
Administering IT departmental policies and procedures.
Installation and support of telecommunication equipment.
Maintaining a log of all problems detected and system backups.
Responsible for supporting: Networking, Configuration of Routers and switches, Windows XP / Vista / Window 7 / Windows 8.1 / 10, Office 2003 / 2007 / 2010 and 2013, Windows Server 2003 / 2008 / 2012, Deployment of Domain, Active Directory management, DNS / DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.