• To lead and supervise the IT department to ensure that all IT servers, applications and services are running and operational without any downtime.
• Acting as a system owner to manage existing systems, planning for new deployments that includes upgradation, new system installations to make the IT infrastructure more robust and to meet the industry standards.
• Responsible for planning the IT budget and coordinating with the finance department.
• Managing the IT Inventory, assigning and revoking the assets.
• Design, develop, implement and coordinate systems, policies and procedures.
• Monitor all SAP systems (work processes, users, system logs, locks, system traces, disk space, etc.)
• Documen¬tation and updating of the existing SAP envi¬ronment and work with the relevant departments to enhance the SAP environment.
• Installation of SAP GUI on user’s systems and provide orientation of the GUI based application.
• Creation and managing of SAP users and assigning the roles and profiles authorizations as per role matrix
• Managing the Cisco based infrastructure including firewall 5525x, wireless controller 2504, Layer 3 (Catalyst 3850) and Layer 2 (SG350) switches and access points (AP 1852).
• Creation of remote VPNs in cisco ASA 5525x firewall.
• Deployed and managing the RFID based attendance management system of NDRMF and integration of attendance with SAP.
• Deployed and managing the vigilance system of the NDRMF, which includes Norden NVR and cameras.
• Managing the office 365 services for emails, teams, SharePoint, one drive and other services of NDRMF.
• Managing the online meetings using MS team and Zoom.
• Creation and managing the virtual machines in virtuabox/VMware/Hyper-V.
• Regular monitoring of the network and IT infrastructure to check and avoid any cyber security incidents.
• To ensure the network and data security by implementing different security procedures and plans.
• Taking data backups using Veeam data backup & recovery and perfect backup as per policy to ensure the data availability in case of any disaster.
• Managing the Alcatel based communication system of NDRMF.
• Coordination with ISPs to ensure the maximum uptime of internet services.
• Supervise the IT Support & Coordination with other offices to resolve their issues in time.
• Conducting risk assessments to identify potential security threats and vulnerabilities.
• Managing the SLAs and coordination with different vendors for smooth running of services.
• Providing technical support for computer networks, including firewalls, operating systems and applications, patch management, and data security best practices.
• Supervising and training staff on information security best practices to ensure compliance with company policies.
• Conducting audits to ensure security protocols are being followed by staff.
• Providing training to NDRMF staff on different tools i.e MS outlook, teams, one drive, MS Project.

• Configuration, administration and troubleshooting of branch servers and firewalls i.e Sonic Wall & Juniper
• Configuration of vigilance cameras and ensuring maximum uptime with the coordination of vigilance department
• Coordination with network, system and BSG to resolve the user issues.
• Coordination with ISPs to ensure the maximum uptime for branches
• Supervise the IT Support & Coordination with other offices of the Bank across Pakistan.
• Ensure user system issues are addressed within defined time.
• Managing the team of BITS north
• Ensure implementation and operation of advanced web-based based helpdesk with built-in escalation mechanism.
• Ensure problem resolution with escalation.
• Ensure all emails, calls are logged in helpdesk system and responded timely with utmost user satisfaction.
• Plan and maintain updated IT inventory.
• Ensure analysis of helpdesk knowledgebase for ascertaining user needs / enhancements to minimize the technical, understanding, usability, performance issues for over-all user satisfaction.
• Strive for improvements through use of regular feedbacks, self-reviews and availability of new methodologies and tools.
• Improve and coach new skills, procedures and efficient working methodologies.
• Suggest/propose for efficient working that leads to enhanced and better services to users.

• Configuration, Administration, Monitoring and Trouble Shooting of Cisco & Juniper Routers: Cisco 2600,
Juniper J-2300
• Configuration, Administration, Monitoring and Trouble Shooting of Alcatel Layer 2 and Layer 3 LAN
Switches at Lahore office: LS-6224, LS-6850
• Configuration, Administration, Monitoring and Trouble Shooting of Remoter Access Servers: Patton RAS-
2960.
• Configuration, Administration, Monitoring and Trouble Shooting of Unified Threat Management Device:
Fortigate 400A, 310B
• Configuration, Administration, Monitoring and Trouble Shooting of following Linux Servers: FTP Server,
Steel Belted Radius (SBR) Server, Chat Server and DNS server
• Monitoring and Trouble Shooting of following Network Monitoring Systems (NMS):
• WhatsUp Gold Network Monitoring System.
• Alcatel Network Monitoring System.
• Cacti Network Monitoring System.
• Configuration, Administration, Monitoring and Trouble shooting of Following Network Links all specific to
Lahore office:
• PTCL Digital Cross Connect – DXX.
• Multinet Fiber Link
• Cybernet Frame Relay Circuit.
• PTCL PRI and BRI.
• Management and Monitoring of Data Centers of Lahore office.
• Coordinate with different vendors (Consultants) w.r.t Network Infrastructure and Back Office Operations.
• Liaison with different network connectivity vendor to ensure network link availability.
• Supervise all network support activities and monitor individual performance with particular reference to
compliance to authorized support procedures, completeness of documentation and effective utilization of
allocated resources. Maintain record of all such activities and prepare required reports and statistics.
• Verify problem status before escalation; keep track of escalated problems and prepare exception reports.
• Start up and Shutdown of all IT equipment of Lahore branch whenever required.
• Provide Technical support to CM (Clearing Members.)
• To resolve end-user problem in a timely and accurate fashion.