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خلاصہ
20 years of professional experience comprising diversified management roles. Having excellent leadership skills and proven record of delivering under pressure.
Specialties include sales operations, product support, customer services, business processes, strategy formulation, program management, business development, team building, process re-engineering, project management and vendor management.
تجربہ
Customer Relationship Manager
(Regus is Multinational having operations in 120 countries- Providing fully furnished & Serviced Technology office space)
• Vendors Management
• Vendors Payments Processing
• Responsible for collections, contracts renewals, up-selling.
• Complaints Management
Manager Corporate Accounts
• Developing Indirect Sales Channel (Franchisees & Retailers) nationwide for launch of “Reload” Product.
• Distribution and monitoring of Reload POS Machines, EPINs/Top up to franchisees and retailers nationwide.
• Continuously monitor daily targets of sales team at national level.
• Corporate Accounts Management-Meeting/visiting Corporate Accounts on regular basis for maintaining & enhancing business.
• Preparation of SOPs, Policies and Business Processes – For Reload product portfolio.
Senior Manager Wireless Product Support
• HOD (EVO & V Back Office), Lahore–Lead a fast track Customers Complaints management team for escalated issues being reported through President Office, CXOs offices, PTA, direct & indirect Sales channels on nationwide basis. Constant monitoring of complaints KPIs/Network Elements to ensure customer satisfaction.
• HOD (WLL Activation Centre Operations), Islamabad-Lead Tech Team in H/Qs for capacity Planning, configuration data preparation & its uploading in network elements for entire range of wireless products (WLL FWTs/RUIMs/EVOs/Wi-FiCloud/Wingle/EVO TAB/VPCOs)for meeting Sales Team demand. Constant monitoring and fast track resolution of Technical Issues of Wireless Products being received through both direct and indirect Sales Channels.
• Sales Visibility-Extraction of Sales reports, distributor wise, franchise wise, promo wise, package wise, brand wise etc for policy-making and promotional campaigns
• Products Trainings –Lead Trainings for NDs, Franchisees, frontend (OSS staff) and backend Support Teams nationwide as an ongoing process.
• Vendors Management–Monitoring Vendors (Mega Plus, Huawei and ZTE) Repair Centers nationwide to ensure resolution of customer’s issues related with wireless products.
• Preparation of SOPs, Policies and Business Processes – For WLL product portfolio.
• Budget Execution of Commercial Wing-Managing, tracking and monitoring budget of entire commercial wing.
Manager (Wireless Product Support)
Deputy Manager (Customer Services) WLL
Assistant Manager Marketing (Co-ordination)
