خلاصہ

Working with the competitive organization is my top priority, where I put my skills and abilities according to organizational needs. I am flexible and adaptable to dynamic organizational needs, being a corporate member I will put my efforts to capitalize the resources efficiently, and enjoying the challenges of completing the tasks timely to pursue career development.

تجربہ

کمپنی کا لوگو
E-commerce officer (Amazon eBay Shopify )
Ninesol Technologies
فروری ۲۰۲۰ - موجودہ | Islamabad, Pakistan

Supervise and implement inventory tracking system(SAP) for optimized inventory control procedures.

Analyze and optimize the efficiency of warehouse operation (inventory movement flow, manage item slotting, and etc.)

Oversee daily orders & shipments for inventory management (Amazon, Walmart, eBay, etc.)

Manage and operate Amazon FBA and Walmart Fulfillment Services (Rework, Preparing Shipment, Order Management, and etc.)

Communicate with other departments on new promotions, new item launch, and marketing strategies for preparation in distribution center.

کمپنی کا لوگو
Information Technology Technician (IT Technician)
1Zone Communication
مارچ ۲۰۱۹ - فروری ۲۰۲۰ | Rawalpindi, Pakistan

Perform Troubleshooting To Diagnose and Resolve problem ( Repair Or replace Parts debugging etc).

Setting Up Workstations With Computer and Necessary peripheral device's.Checking Computer

Hardware (HDD, Mouse, keyboard etc)

to Ensure Functionality.Istalling and Configuring Appropriate Software and Function According to The Specifications.

Develop And Maintain Local Networks in ways That Optimize Performance.

Ensure Security and privacy Of Network's and computer.

کمپنی کا لوگو
Quality Assurance Specialist
Bini Telecommunication
جولائی ۲۰۱۸ - مارچ ۲۰۱۹ | Rawalpindi, Pakistan

Determining telemarketing quality standards by studying inbound and outbound calls and customer service presentations conducting test calls to telemarketing service representatives on new products.
Verifying telemarketing results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
Providing feedback to Manager by monitoring calls monitoring feedback for customers conducting monthly help sessions.
Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives providing quality ratings identifying training needs developing training programs
conducting training.
Directs quality initiatives by requiring adherence to quality assurance policies and procedures developing new models implementing changes.
Acting as a catalyst for change and improvement in performance and quality.

کمپنی کا لوگو
Customer Service Representative
Transonic Technology
جنوری ۲۰۱۷ - جون ۲۰۱۸ | Rawalpindi, Pakistan

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
Maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
Update customer information in the customer service database during and after each call.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Problem solving and turning frustrated clients into repeat customers.Work in occasional nights, holidays and weekends.Maintains customer records by updating account information.

تعلیم

Preston University
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, BBA Information Technology‎
Marketing and Accounting
CGPA 3.2/4
2019
Government College University
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, I.com‎
Accounting
2014

پیشہ ورانہ مہارتیں

ماہر Customer Service Management
ابتدائی Data Access
ابتدائی Data Miniing
ابتدائی Database
ابتدائی Knowledge of Software=
متوسط Official Assignments
متوسط Operationsl Adminstration
متوسط Report Writing
متوسط Strong Analytics
متوسط Time Management
ماہر Treading
متوسط أبحاث السوق

زبانیں

متوسط انگریزی