Processing hiring cases for 157 Branches of ISB Region. Ensured completion of documents before submitting the cases to HR/Head office

Leave management for entire region staff including mandatory leaves and supervising relieving arrangements, LPR, resigned and retired cases

Maintaining staff records and ensuring optimum utilization of deployed Global Operations Group staff, as reflected through the KPIs

Maintaining strong communication and effectively following up with HOK regarding staff updates in all relevant systems

Conducting end-to-end process of hiring excellent resources to bridge gaps in branching operations and maintaining strong backups to replace absentee staff. Ensuring proper and timely staff rotations

Conducting hiring interviews and supervising placements, transfers, retirements, absentees, JS & GS staff hiring etc

Handling annual appraisals and promotions

Sanctioning staff finances including TA Bills, education allowances, staff loans, staff house loans and car loans etc. Processing TADA (Travel and Daily Allowance) and staff travelling allowances

Reviewing staff capacity and ensuring staff placements are in accordance with their capabilities. Monitoring the level of branch transactions daily

Processing allowances for branches working on Saturdays, One Window Qualifying branches and ATMs.

Arranging for approvals for janitorial and general services Staff

Preparing periodic information briefs/statements for Head Office

Coordinating with Head Office Karachi for matters related to KPIs

RDAC ( Regional Disciplinary Action Committee) Member to process disciplinary action cases of Islamabad Region.
Processed hiring cases received from Islamabad Region 5 Districts.
Ensured completion of Hiring documents before submitting the cases to Head Office.
Processed resignations of permanent and contractual staff and ensured timely processing at HR karachi.
Ensured processing of Staff Transfer/posting on U-Connect ( internal Banking /HR software) and updated to Karachi HR.

To supervise customer related services of 445 branches of North cluster.
Coordinate with Complaint Unit /Service & Quality HO Karachi.
To monitor the efficiency of 445 branches Staff through various tools
E Q-matic
ATM performance
Dashboard exceptions (internal banking software)
CCAG Exceptions
Audit Exceptions internal
SBP Audit
District customer services managers monthly visit schedules

Monitoring expenses of 445 bank Branches & analyse vs Budget.
Provided assistance to Cluster head North in preparation of yearly Budget.

Provided comprehensive bi-lingual administrative support to top Management.
Data collection from 445 branches and compiling complex reports with 100% accuracy.
Correspondence with Head Office Karachi.

Facilitated in processing of Branch summaries and coordination with concerned branch and IT Centre.
Data collection and feeding of un posted Vouchers in System.
Maintenance of external backups of banks confidential data of each Hub periodically.

To recover the amount from bank\'s write off / defaulted Credit Cards Cases.
Design and Implement easy payment plans as per customer\' requirements.
Train junior resources and Coaching to enhance their abilities and to improve performance.