An enthusiastic Network Engineer, possessing effective organizational skills and excellent working knowledge of networking technologies, looking to further my career in Communication Networks.
Providing onsite and Remote service like Break fix, Rollouts, Data center support, Cisco support, FTE’s, online support. Our clients are Google, Symantec, Alibaba, and Curvature.
Provide IT remote support to Field Engineers located in European/Asian countries, corresponding with international clients through emails and calls.
Guide the field engineers in issues related to Desktop Support and Network Support.
Handle issues related to Active Directory and Group Policies.
Troubleshooting problems related to TCP/IP, DHCP, DNS, Wireless LAN o Handle hardware and software related issues for Laptops and Desktops.
Re-image laptops/desktops and installation/configuration of Microsoft Office and Antivirus
Supervising weekly backup tape handling.
Troubleshoot issues related to Windows 7, 8, 10.
Give training to field engineers related to Desktop/Network support tasks.
Manage issues related to LAN/WAN on customer sites.
Configure Outlook and resolving issues related to Printers.
Install new router/switches and doing initial configuration on them
Data center related hardware installation and replacement of malfunctioning units (Array controller, WCB, iSCSI Card, Network card, HDD, DIMM, FAN, and PSU).
Network Administration (VPN.LAN) Domain infrastructure Management (AD, MS Exchange, DNS, and DHCP).
Installation and Configuration of Network devices (Routers, Switches, Firewall, Nutanix box, Riverbed Device, VIPTELA).
Incident Management.
Configuring VPN and creating a VLAN in switches and routing protocols using OSPF, RIP and EIGRP.
Preforming Disk wipe and De-installation for server ProLiant DL380G6.
Monitoring LAN and WAN in IP for Uplink and Downlink.
Core Network delivery/maintenance NFV/EPC/IMS.
Standard protocols like IP, No.7, Diameter, SIP, and HTTP.
VLAN/VRF/OSPF.
Ekahau, AirMagnet wireless surveys.
Handling Incidents.
Monitoring and Troubleshooting Network international and internal traffic and do the required traffic engineering to enhance the network performance.
Utilizing centralized traffic engineering of non-autonomous inter-Continental networks.
Support, deployment and management of VPS and dedicated servers, Monitoring of data center and servers (PRTG).
Supervising duties which includes daily procedures and protocols, making reports and logs etc.
Network maintenance which includes router configuration and dealing with ISP.
System maintenance hardware/software Windows, MXCC, traceroute, dig, ns lookup, task manager.
IP Network Planning and design.
IP/MPLS, BGP, IGP, L3/L2 VPN design.
Network migration and integration.
IPRAN network planning and designing.
Working in the Data NOC for monitoring and escalating any problems related to the STC Cisco Data network.
Network surveillance using tools like Cacti, Tivoli CIC.
Monitoring and troubleshooting of Core 10 Gig links connectivity.
Creating and escalating trouble tickets using BMC Remedy tool, in case of any alarm observed.
Monitoring all alarms related to Cisco CRS, Provider Edge Routers and User Premises Equipment.
Coordinating with Field Engineer to fix network faults and customer complaints.
Escalate critical issues to TAC.
Monitoring International Links and coordinate with International NOC.
Preparing & issue daily outage, Core Link Statistics and investigation reports.
Maintaining and installing computer networks based around Microsoft server Technologies.
Administering and designing LANS, WANS, Network troubleshooting.
Communicating with users, specialist, staff and suppliers, investigating and resolving the network issues.
Analyzing and developing key components using methodology prescribed techniques.
IP telephony, Telepresence, SIP trunks, Surveillance and different video and voice solutions.
Worked on Provider Edge Routers (Cisco 7600 series) and User Premises Equipment (Cisco 3400 Metro Ethernet series)
Troubleshoot Cisco router/switch related problems and making sure that the problem is resolved within the specified time as per the SLA.
Preliminary Acceptance Test (PAT) of newly installed Cisco equipment
Perform Maintenance Downtime to troubleshoot problems related to Cisco devices, within the specified outage time.
Testing optical fibers using OTDR and Optical Power meters.
Handling BMC Remedy RTTS ticket system and ensuring trouble tickets are updated in time and escalated to proper person
Troubleshooting problems related to SDH/Transmission systems (Huawei Optix, Siemens HiT) that are connected with Cisco equipment.
Troubleshoot Local Area Network related problems
Re-image Windows OS on to computers.
Manage Microsoft Internet Security & Acceleration (ISA) server.
To maintain Active Directory and WSUS server.
To troubleshoot problems related to Microsoft Windows XP/Server.
To ensure the network remains virus free, by maintaining a centralized Antivirus server.
- Re-imaging Staff PC’s & Laptops from Windows XP to Windows 7.
- Backing up user data & Email archive on external Hard Drive. Setting up printers, VPN & Email archives.
- Assisting users with various problems such as internet connectivity, setting up Cisco telephony.
- Assisting project coordinator with Spreadsheet data entry. Outlining Hardware issues & reporting to technicians.
Monitoring and maintaining computer systems and networks.
Responding in a timely manner to service issues and requests.
Providing technical support across the company.
Setting up accounts for new users.
Testing new technology.
- Generating System Log ins, troubleshooting and replacing hardware peripherals
- Dealing with bills and payments.
Switches/OSP.
Data Network / DRS
SDH/DRS/PCM
Gained exposure to EWSD switching system & allied equipment, basic architecture, switching room maintenance.