Systematic Warehouse, Logistics & Admin Officer with 3+ years of experience in Carry Out Industry’s Warehousing Operations including Receiving, Quality Assurance, Handling, Space Utilization, Health Safety Standards, Loss Prevention, Replenish Stock, Physical Counts and Reporting Consumption, Levels, and Dead Stock. Logistics Operations including Supervise Packaging, Coaching Dispatch Workforce, Shipping Arrangements, Fleet Maintenance and Fuel Consumption. Admin Role Covers Ticket & Accommodation Reservation, Social Security Processing, Building Renovation, Archiving and Customer Relationship. Further with an extensive experience in Banking Sector e.g. Customer Service, Cash Management and Banking Product Marketing.
Develops a systematic layout in accordance with receiving, handling, warehousing through efficient equipment & space utilization.
Regulate the standards of health, safety, hygiene & security requirements to maximize the productivity of inventory.
Oversee daily activities by preparing workflow including quality assurance, inventory control & loss prevention to ensure peak efficiency across the warehouse.
Generate the requisition in coordination with inventory requirements or replenish stock avoiding insufficiencies or excessive surplus.
Achieve efficient and consistent procurement regarding quality, prices and delivery of goods by analyzing purchase requests; identify suppliers in view of the industry best interests.
Inspect inventory levels by conducting physical counts & reconciling with data storage system to identify any discrepancy.
Produce reports pertaining to the warehouse that includes stock received, consumption, levels & dead stock on periodically basis.
Plan, Implement and Coordinate with goods transportation providers to ensure prompt and proper movement of shipments according to customers requirement.
Manage logistics operations by carry out packing, crating & coaching dispatch workforce before shipment of final products including special shipping arrangements like E-Commerce etc.
Inspect & schedule maintenance of vehicles to keep up fleet processes and monitor driver’s log book, fuel/oil consumption to adhere with industry’s policies.
Strategically Initiate, co-ordinate & enforce operational compliance through company’s policies & procedures.
Carry out an efficient documentation and filing system for both paper and electronic records.
Maintain a daily electronic journal, arrange meetings, appointments and provide reminders as needed with correspondence (e.g. letters, emails and packages).
Perform core duties of the bank by mainly receiving, paying & transfer cash.
Handle and control cash transactions of customers by monitoring deposits and withdrawal accurately in line with SBP regulations and guidelines.
Assist in ordering, verifying, counting and distributing cash received from branch/cash house to achieve the daily transaction requirements including ATM operations.
Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers and also protect bank operations by keeping information confidential.
Provide superior services to the customers in time through the posting of transactions in the system, assess high technical capabilities and regulate the process by allocating and coordinating the work flow as a team member.
Facilitate and analyze the customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.
Accelerate and maintain capability of cash handling by balancing the physical inflow and out flow of debit and credit with the help of vouchers.
Prepare day end reports and reconcile the same if any difference arises between reports and their respective instruments.
Perform core duties of the bank by mainly receiving, paying & transfer cash.
Handle and control cash transactions of customers by monitoring deposits and withdrawal accurately in line with SBP regulations and guidelines.
Assist in ordering, verifying, counting and distributing cash received from branch/cash house to achieve the daily transaction requirements including ATM operations.
Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers and also protect bank operations by keeping information confidential.
Provide superior services to the customers in time through the posting of transactions in the system, assess high technical capabilities and regulate the process by allocating and coordinating the work flow as a team member.
Facilitate and analyze the customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.
Accelerate and maintain capability of cash handling by balancing the physical inflow and out flow of debit and credit with the help of vouchers.
Prepare day end reports and reconcile the same if any difference arises between reports and their respective instruments.
Analyze, Review and Suggest improvements in team’s work as per industry’s policies & procedures.
Provide quality customer service and assist them in an efficient, positive and professional manner with their queries.
Handle dissatisfied customers in a polite manner and Resolve their complaints by expediting correction or replacement of products following up to achieve satisfaction.
Monitor supply levels of industry’s CCTV System, Power, Water, Kitchen and Bathroom supplies to ensure proper functioning and safety of premises.
Arrange accommodation for incoming delegates and book travel arrangements for personnel of the industry.
Manage workforce operations regarding hiring process, advances paperwork, social security documentation and arrange training needs also.
Review and Resolve issues regarding agreements done between labor and management.
Archive all confidential and administrative documents and files are properly organized, updated and regularly backed up.
Accelerate business activities using various methods like Phone, Letter, E-mail, WhatsApp and social media etc. to communicate with customers/vendors.
Plan, Schedule, Prioritize and focus on higher value tasks with more immediate deadlines through time management skill.
Analyze, Review and Suggest improvements in team’s work as per industry’s policies & procedures.
Provide quality customer service and assist them in an efficient, positive and professional manner with their queries.
Handle dissatisfied customers in a polite manner and Resolve their complaints by expediting correction or replacement of products following up to achieve satisfaction.
Monitor supply levels of industry’s CCTV System, Power, Water, Kitchen and Bathroom supplies to ensure proper functioning and safety of premises.
Arrange accommodation for incoming delegates and book travel arrangements for personnel of the industry.
Manage workforce operations regarding hiring process, advances paperwork, social security documentation and arrange training needs also.
Review and Resolve issues regarding agreements done between labor and management.
Archive all confidential and administrative documents and files are properly organized, updated and regularly backed up.
Accelerate business activities using various methods like Phone, Letter, E-mail, WhatsApp and social media etc. to communicate with customers/vendors.
Plan, Schedule, Prioritize and focus on higher value tasks with more immediate deadlines through time management skill.
Plan, coordinate & execute the customer experience and service excellence at all times, for all aspects of any customer or prospect\'s interaction.
Cultivate existing relationship, understand and anticipate client’s needs as well as identify incremental business opportunities.
Provide best practices to meet and improve customer satisfaction following company policies and procedures.
Identify and resolve complex customer issues on-time and developing customer focused environment.
Maintain product knowledge and work closely with product development to promote a client-centric approach.
Ensure that customer inquiries and concerns addresses promptly and professionally.
Communicate courteously with customers by evaluating their requirements by using company’s products or services.
Develop marketing strategy & implement it in order to maximize relationship & achieve business growth.
Monitor compliance through regulations and strategy, ensuring that service meets the maximum standards of high-end customer service functions.
Keep accurate records of discussions or correspondence with customers that help to analyze statistics or other data to determine the level of service providing to customers.
Anticipate ahead of developments in customer service how different trends are performing in the market.
Follow up use of different IT equipment and software for prompt handling of customer service & adhere client centric.
Proactively drive forward product solutions in view of clients’ new business needs or requirements.