خلاصہ


Systematic Warehouse, Logistics & Admin Officer with 3+ years of experience in Carry Out Industry’s Warehousing Operations including Receiving, Quality Assurance, Handling, Space Utilization, Health Safety Standards, Loss Prevention, Replenish Stock, Physical Counts and Reporting Consumption, Levels, and Dead Stock. Logistics Operations including Supervise Packaging, Coaching Dispatch Workforce, Shipping Arrangements, Fleet Maintenance and Fuel Consumption. Admin Role Covers Ticket & Accommodation Reservation, Social Security Processing, Building Renovation, Archiving and Customer Relationship. Further with an extensive experience in Banking Sector e.g. Customer Service, Cash Management and Banking Product Marketing.

پراجیکٹس

3D House (Autocad (Civil))
Mobile Stock Database System (Microsoft Access)
A.R & U Shopping Mall (Microsoft Excel)
Information of Computer (Hardware) (Mircosoft PowerPoint)
Information of Computer (Software) (Micosoft PowerPoint)
Server Networking (Microsoft Visio)
World of Software (Blog)
World of Wallpapers (Blog)

تجربہ

کمپنی کا لوگو
Warehouse, Logistics & Admin Officer
Ilmas Industry
ستمبر ۲۰۱۸ - موجودہ | Gujranwala, Pakistan

Develops a systematic layout in accordance with receiving, handling, warehousing through efficient equipment & space utilization.
Regulate the standards of health, safety, hygiene & security requirements to maximize the productivity of inventory.
Oversee daily activities by preparing workflow including quality assurance, inventory control & loss prevention to ensure peak efficiency across the warehouse.
Generate the requisition in coordination with inventory requirements or replenish stock avoiding insufficiencies or excessive surplus.
Achieve efficient and consistent procurement regarding quality, prices and delivery of goods by analyzing purchase requests; identify suppliers in view of the industry best interests.
Inspect inventory levels by conducting physical counts & reconciling with data storage system to identify any discrepancy.
Produce reports pertaining to the warehouse that includes stock received, consumption, levels & dead stock on periodically basis.
Plan, Implement and Coordinate with goods transportation providers to ensure prompt and proper movement of shipments according to customers requirement.
Manage logistics operations by carry out packing, crating & coaching dispatch workforce before shipment of final products including special shipping arrangements like E-Commerce etc.
Inspect & schedule maintenance of vehicles to keep up fleet processes and monitor driver’s log book, fuel/oil consumption to adhere with industry’s policies.
Strategically Initiate, co-ordinate & enforce operational compliance through company’s policies & procedures.
Carry out an efficient documentation and filing system for both paper and electronic records.
Maintain a daily electronic journal, arrange meetings, appointments and provide reminders as needed with correspondence (e.g. letters, emails and packages).

کمپنی کا لوگو
Teller Services Officer (TSO)
MCB Bank Limited
اپریل ۲۰۱۸ - ستمبر ۲۰۱۸ | Gujranwala, Pakistan

Perform core duties of the bank by mainly receiving, paying & transfer cash.
Handle and control cash transactions of customers by monitoring deposits and withdrawal accurately in line with SBP regulations and guidelines.
Assist in ordering, verifying, counting and distributing cash received from branch/cash house to achieve the daily transaction requirements including ATM operations.
Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers and also protect bank operations by keeping information confidential.
Provide superior services to the customers in time through the posting of transactions in the system, assess high technical capabilities and regulate the process by allocating and coordinating the work flow as a team member.
Facilitate and analyze the customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.
Accelerate and maintain capability of cash handling by balancing the physical inflow and out flow of debit and credit with the help of vouchers.
Prepare day end reports and reconcile the same if any difference arises between reports and their respective instruments.

کمپنی کا لوگو
Teller Services Officer (TSO)
MCB Bank Limited
اپریل ۲۰۱۸ - ستمبر ۲۰۱۸ | Gujranwala, Pakistan

Perform core duties of the bank by mainly receiving, paying & transfer cash.
Handle and control cash transactions of customers by monitoring deposits and withdrawal accurately in line with SBP regulations and guidelines.

Assist in ordering, verifying, counting and distributing cash received from branch/cash house to achieve the daily transaction requirements including ATM operations.

Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers and also protect bank operations by keeping information confidential.

Provide superior services to the customers in time through the posting of transactions in the system, assess high technical capabilities and regulate the process by allocating and coordinating the work flow as a team member.

Facilitate and analyze the customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.

Accelerate and maintain capability of cash handling by balancing the physical inflow and out flow of debit and credit with the help of vouchers.

Prepare day end reports and reconcile the same if any difference arises between reports and their respective instruments.

کمپنی کا لوگو
Admin Officer
Luna & Ilmas Sanitary Fittings
جولائی ۲۰۱۵ - اپریل ۲۰۱۸ | Gujranwala, Pakistan

Analyze, Review and Suggest improvements in team’s work as per industry’s policies & procedures.
Provide quality customer service and assist them in an efficient, positive and professional manner with their queries.
Handle dissatisfied customers in a polite manner and Resolve their complaints by expediting correction or replacement of products following up to achieve satisfaction.
Monitor supply levels of industry’s CCTV System, Power, Water, Kitchen and Bathroom supplies to ensure proper functioning and safety of premises.
Arrange accommodation for incoming delegates and book travel arrangements for personnel of the industry.
Manage workforce operations regarding hiring process, advances paperwork, social security documentation and arrange training needs also.
Review and Resolve issues regarding agreements done between labor and management.
Archive all confidential and administrative documents and files are properly organized, updated and regularly backed up.
Accelerate business activities using various methods like Phone, Letter, E-mail, WhatsApp and social media etc. to communicate with customers/vendors.
Plan, Schedule, Prioritize and focus on higher value tasks with more immediate deadlines through time management skill.

کمپنی کا لوگو
Admin Officer
Luna & Ilmas Sanitary Fittings
جولائی ۲۰۱۵ - اپریل ۲۰۱۸ | Gujranwala, Pakistan

Analyze, Review and Suggest improvements in team’s work as per industry’s policies & procedures.
Provide quality customer service and assist them in an efficient, positive and professional manner with their queries.
Handle dissatisfied customers in a polite manner and Resolve their complaints by expediting correction or replacement of products following up to achieve satisfaction.
Monitor supply levels of industry’s CCTV System, Power, Water, Kitchen and Bathroom supplies to ensure proper functioning and safety of premises.
Arrange accommodation for incoming delegates and book travel arrangements for personnel of the industry.
Manage workforce operations regarding hiring process, advances paperwork, social security documentation and arrange training needs also.
Review and Resolve issues regarding agreements done between labor and management.
Archive all confidential and administrative documents and files are properly organized, updated and regularly backed up.
Accelerate business activities using various methods like Phone, Letter, E-mail, WhatsApp and social media etc. to communicate with customers/vendors.
Plan, Schedule, Prioritize and focus on higher value tasks with more immediate deadlines through time management skill.

کمپنی کا لوگو
Assistant Manager Customer Service & Relationship
Ilmas Industry
ستمبر ۲۰۱۸ - جنوری ۱۹۷۰ | Gujranwala, Pakistan

Plan, coordinate & execute the customer experience and service excellence at all times, for all aspects of any customer or prospect\'s interaction.
Cultivate existing relationship, understand and anticipate client’s needs as well as identify incremental business opportunities.
Provide best practices to meet and improve customer satisfaction following company policies and procedures.
Identify and resolve complex customer issues on-time and developing customer focused environment.
Maintain product knowledge and work closely with product development to promote a client-centric approach.
Ensure that customer inquiries and concerns addresses promptly and professionally.
Communicate courteously with customers by evaluating their requirements by using company’s products or services.
Develop marketing strategy & implement it in order to maximize relationship & achieve business growth.
Monitor compliance through regulations and strategy, ensuring that service meets the maximum standards of high-end customer service functions.
Keep accurate records of discussions or correspondence with customers that help to analyze statistics or other data to determine the level of service providing to customers.
Anticipate ahead of developments in customer service how different trends are performing in the market.
Follow up use of different IT equipment and software for prompt handling of customer service & adhere client centric.
Proactively drive forward product solutions in view of clients’ new business needs or requirements.

تعلیم

University of Leeds
ڈپلوما, ‎
Communication & Interpersonal Skills At Work
مکمل
2020
University of Leeds
ڈپلوما, ‎
Collaborative Working In A Remote Team
مکمل
2020
University of Leeds
ڈپلوما, ‎
Presenting Your Work With Impact
مکمل
2020
Accenture
ڈپلوما, ‎
Digital Marketing, Digital Skills
مکمل
2020
Kings college london
ڈپلوما, ‎
Introduction To Business Management
مکمل
2020
Coventry University UK
ڈپلوما, ‎
Work-Life Balance & The Impact Of Remote Working
مکمل
2020
National Institute of Banking & Finance (SBP)
ڈپلوما, ‎
Financial Literacy Training Program
مکمل
2020
Accenture
ڈپلوما, ‎
Digital Skills, Mobile
مکمل
2020
Google & The Open University
ڈپلوما, ‎
The Fundamentals Of Digital Marketing
مکمل
2020
Deakin University
ڈپلوما, ‎
Transforming Digital Learning: Learning Design Meets Service Design
مکمل
2020
Accenture
ڈپلوما, ‎
RETAIL, Digital Skills
مکمل
2020
NBDP - SMEDA
سرٹیفیکیشن, ‎
Accounting & Book-keeping
مکمل
2020
NBDP - SMEDA
سرٹیفیکیشن, ‎
Sales Force Management
مکمل
2020
Virtual University of Pakistan
ڈپلوما, Freelancing‎
Information Technology
مکمل
2019
Virtual University of Pakistan
ڈپلوما, Quickbooks‎
Information Technology, QuickBooks
مکمل
2019
NBDP - SMEDA
سرٹیفیکیشن, ‎
Business Start-Up & Management
مکمل
2019
Dreamers Academy
ڈپلوما, IT Proficiency‎
Windows, Microsoft Office Suite, Computer Basics, Communication (Internet, Email Etc)
مکمل
2015
University of the Punjab
ماسٹرز, , B.Com‎
فی صد 61%
2015
Govt. Post Graduate College of Commerce, Gujranwala (University of the Punjab)
بیچلرز, بیچلرز ان کامرس, B.Com‎
Commerce
2015
Govt. Higher Secondry School, College Block, (BISE, GRW), Gujranwala
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, I.Com‎
Commerce
فی صد 68%
2013
FPMS, Gujranwala
نان میٹرک, Matric in Arts‎
مکمل
2011
Faisal Public Model School, (BISE, GRW), Gujranwala
میٹرک / او لیول, آرٹس, Matric‎
Arts
فی صد 57%
2011
MCB Bank Limited
سرٹیفیکیشن, Certification of Completion Teller Services Officer (TSO)‎
Cash Management, Negotiable Instruments, SBP Banking Rules & Regulations
نامکمل

پیشہ ورانہ مہارتیں

متوسط Bid Process
ماہر Customer Engagement
متوسط Food Management
متوسط Quality Assurance
ماہر Quotations
ماہر Tech Savy
ماہر Urdu
ماہر Verbal Skills
ماہر 1284433
ابتدائی 2D Graphics
ماہر Ability To Asses Material Requirements
ماہر Ability To Assign Task
ماہر Access Control Management
متوسط Accident Management
ماہر Accoount Management
متوسط Account Marketing
متوسط Account Sales Strategies
ماہر Accounting
ابتدائی Accounting+
ماہر Accounts / Manager
ماہر Accounts Administration
متوسط Accounts Adminstration
ابتدائی Accounts Finialization
متوسط Accounts Payments Handling
متوسط Acquisition Screening
ماہر Active And Energetic Skills
ماہر Active Listening
ماہر Active Person
ماہر Active Reports
ماہر Activity Based Costing
ماہر Activity Controls
ماہر Admin Assistantce
ماہر Admin Operations
ماہر Administration Knowledge
ماہر Administration Skills
ماہر Administrative Management
ماہر Administrative Organization
ماہر Administrative Processes Command
ماہر Administrative Skills
ابتدائی Adobe Illustrator
متوسط Adobe Photoshop 
ماہر Advance Planning
متوسط Advanced Process Control
ماہر Aesthetic Procedures Knowledge
ابتدائی Agile Methodology
متوسط Agile Project Management
متوسط Agricultural Lending
متوسط Air Ticketing Knowledge
متوسط Amazon Account Managament
متوسط Amazon FBA Command

زبانیں

متوسط انگریزی
ماہر اردو