خلاصہ


Pursuing an innovation and research driven career in the field of Information & technology to solve real life problems. Enthusiastic to learn new tools and technologies to be a diversified skilled individual.


پراجیکٹس

Text in Image (a unification application of cryptography and steganography)

تجربہ

کمپنی کا لوگو
Customer Support Executive
Babyplanet.pk
ستمبر ۲۰۲۰ - موجودہ | Lahore, Pakistan

- Interaction with customers via Calls and social media platforms to answer their queries, providing product/service information, resolving Complaints and issues
- Evaluation and Analysis of the daily complaints, Gathering customers concerns and ensuring their queries are resolved in the specified Turnaround time(TAT)
- Submission of formal and informal queries to the management and help the management to make policies according to the customers’ demands
- Designing strategies to resolve customers’ issues by interacting with other departments
- Supporting  IT team in order to define use cases to make Magento based Ecommerce platform error-free by highlighting bugs and errors

کمپنی کا لوگو
Network Supervisor
Hospitality Inn Lahore
جنوری ۲۰۱۷ - اگست ۲۰۱۹ | Lahore, Pakistan


Responsible for up & running companys wired & wireless network. Installation, Troubleshooting & Configuration of routers, switches & Aruba APs through VC. 
Assists the IT Manager in developing LAN enhancements, Server maintenance, System backups, Network sharing
IT System Administration in windows & Linux environment, Installation and troubleshooting of Oracle9i, Oracle Developer Forms & reports, Hotel Management System (Munshi) and other operational applications.
Provides end-user support to employees and guests for technical issues.
Evaluations and Determinations for repair needs of Computers, Printers, Scanners, Switches, Routers, Access Points and other related equipment
cctv cameras (hd & ip cameras) installation, configuration and troubleshooting
Coordination with IT vendors

کمپنی کا لوگو
Junior web Developer
Paradigm Resource
جولائی ۲۰۱۵ - دسمبر ۲۰۱۵ | Lahore, Pakistan


Rebuilt the client\'s blogging website using wordpress, core php, html & css
Customized the themes to change the look & feel of the website according to the requirements
Wordpress theme enhancements to add new features
Conversion of static web pages to responsive using bootstrap framework

تعلیم

Preston University
بیچلرز, بی سی ایس / بی ایس, Computer Science‎
Programming
CGPA 3.0/4
2016

پیشہ ورانہ مہارتیں

ابتدائی Cisco 1800
متوسط Communication Skill
ابتدائی Computer Network Operations
متوسط Critical Control Points Knowledge
ماہر Customer Satisfaction Management
ابتدائی Front End Web Development
ماہر Front Office Support
متوسط Hardware Installation
متوسط IP CCTV Handling Knowledge
متوسط Linux
ماہر Live Chat Handling
ابتدائی Query Language
متوسط System Administration
متوسط Tbricklaying
متوسط Vendor Management

زبانیں

متوسط انگریزی
ماہر اردو

Syed آپکے جاننے والے

Mohammad Waqas
Sozo Inn Private Limited M/s Luxus Grand Hotel Lahore