خلاصہ

Conducted several refreshers/training sessions of team members on quality improvement techniques and good customer services skills communication.
Awarded Best employee of the month for handling customers with 0 complaints throughout the month.
Worked on different applications i-e ERP /CRM/ CMS/ SABRE/ GUI and various databases
Appreciated from PIA top management in order to facilitate the family members of PIA crashed flight victims (2006) over the chat/ calls.
As a Floor supervisor Revamp the look of the Super store and introduced new customer handling standards which succeeded 30 percent sales increase.
Created a monthly news letter and published the achievements of designated team members in order to appraise motivate them.
Prepared Daily/weekly/monthly KPI report(Key Product Indicator) which was shared with DGM PIA.
Employee of the month for the month of October 2007 received from TERADATA Corporation.
Employee of the month for the month of June 2009 received from TERADATA Corporation.
Best attendance for the month of June 2009.
Letter of appreciation from NCR Corporation for staying back in the office and handled customer queries over the phone for 48 hours on 12th and 13th May 2007 (Critical Law Order situation at the airport city).