To arrange training programs for Banks
To introduce new trainers
To take Business from Financial and non-financial institutions
To assignee targets to team member and provide assistance to achieve their goals

· Investigating the Public Complaints/grievance against Commercial Banks.
· Lead and conduct complex, contentious and high risk investigations where the risk of fraud exists.
· Probing cases related to Parallel Banking/Branch banking Frauds, Cybercrime (ATM & Internet Frauds) and services issues and Conduct Compliance breach.
· Investigating key issues and highlighting red flags in Bank’s internal processes.
· Strong focus on the prevention, detection and investigation of financial crime issues.
· Based on investigation Cases set for hearing.
· Keeping thorough knowledge of Regulatory updates from regulatory institution.
· Resolving disputes between Banks and their Clients through amicable manner.
· Responsible for coordinating information about the public grievances, and making sure that information gets to customers on a timely basis and in a professional manner.
· Call meetings with the Bank’s representatives, Complainants and legal professionals.
· Conduct field work as required for evidence gathering including interviewing subjects, claimants, providers of service and others to support key investigations and generate successful outcomes.
· Liaise with legal, compliance, claims, customer service, advisors, agents, consultants, underwriting, field offices, investigative agencies and professional associations and agencies as required in the course of an investigation and on an ongoing basis assessing environment and risk.
. Investigate possible fraudulent or misrepresentation activity through review of allegations received from complainant, individuals and groups.

• Deals with 116 branches regarding AOF, Inward Clearing Cheques, TDR issuance, TDR break, TDR encashment and dormant activation of accounts.
• To supervise the entries of CPU Officers regarding activation of account opening request, inward clearing cheques, TDR issuance, TDR break, TDR encashment and dormant activation of accounts.
• Ensure compliance to SBP Prudential’s and regulations
• Managing and monitoring the performance of employees.
• To Follow SBP policies, circulars, KYC / AML policies and procedures.
• Maintain the record of pan Pakistan Zakat Exemptions declaration forms.
• Maintain the record of pan Pakistan account opening forms, TDR Issuance, TDR Break, TDR encasement and dormant activation of accounts.
• To Coordinates with bank different departments to resolve issues.
• To look after all the administration affaires of the Department

Provide technical support to internal and external clients observing strict compliance.

To supervise processing of transactions covering cash deposits, cash withdrawals, foreign currency, remittances, travelers cheques and other products of the bank by maintaining a high level of accuracy and a commitment to satisfy customers banking requirements.

Ensure compliance to SBP prudential’s and regulations.

Timely submission of mandatory reports to State Bank of Pakistan and Head office.

Preparation of SBP Returns with coordination with HO.

Discuss and set Specific, Measurable, Attainable, and Realistic & Time – based goals for Cash Tellers and the Utility Teller and monitor their performance in line with their set objectives.

Supervise account opening form, doing KYC, CDD and EDD of the customers.

Managing and monitoring the performance of bank employees.

Marketing new financial products or services.

Opening new bank accounts for individuals and also companies.

Handling Lockers operations and its break opening.

Maintain record of unclaimed deposits.

To Follow SBP policies, circulars, KYC / AML policies and procedures.