Responsible for delivering projects against agreed scope, budget, schedule & customer expectations. Doing this whilst supervising, directing & motivating teams of multi-discipline contractors & employees. Making reservation for the customer, entering required details in system and dispatching the drivers.



Duties:

 Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.
 Escalating promptly any issues that may impact operations.
 Producing stage plans, highlight reports, risk logs, requests for change etc
 Providing strategic direction during the implementation stages.
 Managing client expectations by ensuring the delivery of the highest quality service
 Acting on client feedback.
 Monitoring staff & team performance.

To communicate with new and existing clients through phone interaction. Main duties include answering customer questions, resolving their problems & making
appointments with operation team. Taking care of the team\'s issues and getting
daily feedback and report to the CEO.

Duties:


 Providing advice, information and assistance to callers.
 Attempting to resolve all enquires on first contact with the caller.
 Making sure that all telephone calls are answered promptly.
 Dealing with a customer’s queries, requests, orders or complaints.
 Essentially receiving up to 250 incoming calls from customers daily.
 Involved in processing orders, forms and applications.
 Accurately recording details of calls and issues on logging software.
 Having a professional and courteous manner at all times.
 Identifying and escalating priority issues or customer complaints.
 Sending emails to clients answering their enquiries.
 Taking ownership on all calls and queries answered.

 Research ideas and facts pertinent to content/topic assigned.
 Develop ideas derived from online/offline research and organize the same on paper or computer application.
 Sort out workable ideas by a process of elimination and keep eliminated ideas stored for future reference.
 Write fresh content based on research and brainstorming by following instructions provided for each type of document.
 Rewrite, paraphrase or write content from scratch depending on specific instructions provided in the work order.
 Develop engaging content for articles and blogs to entice and engage audience.