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خلاصہ
A well-presented, well mannered and articulate IT Support with a good experience of performing diagnostics and resolving the staff technical problems via telephone, e-mail and one to one. A problem solver who enjoys challenge service skills, good communication skills and attention to detail. Looking for a company which will challenge my problem-solving skills and allow to continue to develop my knowledge and potential
تجربہ
IT Support Officer
1.2022 - present
IT Support Officer
Duties and Responsibility
Work with DHCP and DNS to add, modify or delete records and reservations.
Maintain campus firewall and are responsible for maintaining and administration of DNS and DHCP server.
Provide comprehensive OS & applications support / training for a wide-variety of faculty & student projects.
Racked and install routers, switches, and firewalls in the build of the data center.
Install, test, maintain and troubleshot network devices, including routers, switches and firewalls.
Provide all system/r hat enterprise Linux desktop/workstation support solutions to end users in subsurface and wells team.
Installing and configuring client computer systems.
Responding to client IT support requests.
Meeting with clients to diagnose software, networking, or hardware issues.
Providing technical support on-site or via remote-access systems.
Offering solutions that meet the needs of the client.
Repairing hardware malfunctions, software issues, and networking problems.
Maintaining good client relations.
Tracking and managing work records.
Compiling job reports.
System Support Engineer
04.2018 - 01.2021 (Part Time)
AiM Net
Network Assistant Part-time
Networking, server Architecture, MikroTik (Router OS) upgrade, design, configure, maintain networks and servers,
Subnets. Troubleshooting network problems and outages and scheduling upgrades, configures
router. Updates data servers and network equipment
