JS-BANK LIMITED.
MG-ii universal teller (private banking & wholesale banking)
Office (js-private banking) regional office ocean towers Clifton karachi
Under supervision of operation manager (JS-private banking)
Mr-ahmer waheed khan (MG-vi) 
Contact # 021-35166601 ext 218 & +92345-3071255
 
                                           NOV 2017 ~ NOV 2019
 
Responsibilities:
Provides account services to customers by receiving deposits and loan payments; cashing cheques; issuing savings withdrawals; mail deposits; selling cashier\'s cheques, traveler\'s cheques, and series e bonds; answering questions in person or on telephone; referring to other bank services.
Records transactions by logging cashier\'s cheques, traveler\'s cheques, and other special services; preparing currency transaction reports.
Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers\' needs; directing customers to a branch representative.
Completes special requests by closing accounts; taking orders for cheques, exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.
Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers\' currency; assisting in certification of proof.
Maintains customer confidence and protects bank operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Comply with all applicable universal banking laws as well as regulations.

 
 MOBILINK TELECOMUNICATION (PRIVATE) LIMITED
Csr (customer service representative)
Office- mehran link franchise hd7246 (zeeshan bhatti)
Under supervision zonal service manager (mobilink) Mr - jawad ali
Contact # +92301-8375444,+92303-0303034 & 022-2635566
 
                                            JAN 2016 ~ JAN 2017
 
 
Responsibilities:
Worked well with a team 
Maintained attendance expectations
Maintained expectations regarding quality and resolution time
Multi-tasked systems while providing service and resolving customer issues, upgrades, etc.
Received several perfect customer feedback ratings
Prepare daily accounts sheet showing available stock ,E-cash ,cash in hand etc
Manual and E-Billing through portals from the given bank checque from the local business owners .
Use Siebel (Oracle) online software of customer data base that manages all kind of queries regarding customers data. 
Operate Efics accounts software through it all kind of orders are placed and payments are deducted for supplier.
Read Mobics employee guide portal which updates about new policies, patterns and packages.
Maintain a high-volume workload within a fast paced environment. Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.