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خلاصہ
I am an experienced professional and I have been working with large scale industry as well as small startups. I worked as Director of Administration at Allama Iqbal International Airport Lahore. And had to report all Activities to CAA rules and Regulations, while ensuring the running of a private profitable training Institute.
My main area of expertise is in setting up and running dynamic contact center for Small enterprises to meet their need of customer support, troubleshooting and even sales.
تجربہ
Account executive
Worked in the highly competitive sales department with the goal of meeting and exceeding your sales targets every quarter to ensure a continued career.
Learned sales techniques from the best and learned to apply them over a broad spectrum kf customers creating great rapport along the way .
Administration Manager
Enhanced performance of Administration staff through moral building, policy enforcement and incentive introductions. managed teams and shuffled personnel as per their strong points and preferences. installed firefighting system, trained staff for specific emergencies. formulated Safety Management systems and conducted training for the same. liaison with government agencies for smooth operation. ensured inter-departmental operations thru proper distribution of resources, vehicles etc. Monitored & controlled utility, housekeeping and kitchen expenses, analysis of monthly and annual administration department expenses reports and effectively reduced them thru intelligent procurement and stoppage of pilferage. Recommended improvements to the management and administration activities initiatives for the betterment/ development of organization's systems.
Customer service Manager
As a 6 month contract for this tourism website, I maintained a content blog for tourists and suggested attractions.
I assisted in hiring of staff for their call center. This staff was trained in tech support for the website and overall processes offered by tripdubai including flight reservation, car rental, hotel bookings and event visits.
I also assisted in business negotiations with all the local and international organizations that were involved with the website including aligning and acquiring special promotions for tripdubai customers exclusively from organizations like the Ramada hotel Dubai. Fly Dubai, Emirates Airlines, Burj khalifa. Value First, Dubizzle. Com and YAS marina and country club.
Director of Administration
Institute Administration, HR, Induction, Training and inter organisation coordination. 😃
Among other things I setup a single shift contact center for handling student coordination, product marketing and general queries regarding the institute.
