خلاصہ

I am an experienced professional and I have been working with large scale industry as well as small startups.


My main area of expertise is in setting up and running dynamic contact center for Small enterprises to meet their need of customer support, troubleshooting and even sales. 

تجربہ

کمپنی کا لوگو
Administration Manager
Ernst & Young
جنوری ۲۰۱٦ - اپریل ۲۰۱۸ | Lahore, Pakistan


Enhanced performance of Administration staff through moral building, policy enforcement and incentive introductions. managed teams and shuffled personnel as per their strong points and preferences. installed firefighting system, trained staff for specific emergencies. formulated Safety Management systems and conducted training for the same. liaison with government agencies for smooth operation. ensured inter-departmental operations thru proper distribution of resources, vehicles etc. Monitored & controlled utility, housekeeping and kitchen expenses, analysis of monthly and annual administration department expenses reports and effectively reduced them thru intelligent procurement and stoppage of pilferage. Recommended improvements to the management and administration activities initiatives for the betterment/ development of organization\'s systems.

کمپنی کا لوگو
Customer service Manager
Tripdubai. Com
جون ۲۰۱۷ - دسمبر ۲۰۱۷ | Dubai, United Arab Emirates

As a 6 month contract for this tourism website, I maintained a content blog for tourists and suggested attractions.
I assisted in hiring of staff for their call center. This staff was trained in tech support for the website and overall processes offered by tripdubai including flight reservation, car rental, hotel bookings and event visits. 
I also assisted in business negotiations with all the local and international organizations that were involved with the website including aligning and acquiring special promotions for tripdubai customers exclusively from organizations like the Ramada hotel Dubai. Fly Dubai, Emirates Airlines, Burj khalifa. Value First, Dubizzle. Com and YAS marina and country club. 

کمپنی کا لوگو
Director of Administration
Aircraft Maintenance Engineers Training Institute (AMETI)
ستمبر ۲۰۰۹ - دسمبر ۲۰۱۵ | Lahore, Pakistan

Institute Administration, HR, Induction, Training and inter organisation coordination. 😃
Among other things I setup a single shift contact center for handling student coordination, product marketing and general queries regarding the institute.

تعلیم

University of the Punjab
ڈپلوما, Graphic Design‎
CAD, Advertising, Social Media
مکمل
2002
Preston University
بیچلرز, , BS Communications & Multimedia‎
2002

پیشہ ورانہ مہارتیں

ماہر Branch Support.
ماہر Business Negotiation
ماہر Cooordination Skills
متوسط CRM Analysis
متوسط Drafting Policies
متوسط Long Term Business Planning
ماہر Opeartions Handling
ماہر Operations Tasks Management
ماہر Process Operations Handling
ماہر Pursuing News Stories
ماہر Representation Skills
ماہر speak and understand in English ability to type
ماہر Team Building
ماہر علم الأشعة البعادي
ماہر عمليات خدمة العملاء

زبانیں

ابتدائی فرانسیسی
ماہر اردو
ماہر انگریزی