Manage the whole Factory
Handle Human Resources and Administration Department
Ensure coordination between QA and production departments
Ensure communication and efficiency of all departments
Monitor product standards and implement quality-control programs
Liaise among different departments, e.g. suppliers, managers
Work with managers to implement the company’s policies and goals
Ensure that health and safety guidelines are followed
Supervise and motivate a team of workers
Review worker performance
Identify training needs

Training of newly hired individuals.
Responsible for meeting all targets/KPI’s on daily bases as set by the Department
Responsible for achieving high customer satisfaction high quality service delivery and ensuring First Call Resolution (FCR)
Create awareness among the customers and promote IVR / Self service tools’ usage to provide low cost automated services
A strict adherence to shift and break schedule as communicated by the operations department
A strict compliance to company/divisional policies, plans and strategies to achieve company/divisional goals along with complete understanding of Code of Conduct
Gather customer’s concerns/suggestions, ensure that customer’s voice is being channeled to the right place and follow up
Responsible of maintaining/updating complete knowledge and compliance of CRD processes, routines and procedures along with products/offers being introduced in the department
Ensure that customer queries generated by him/her should be resolved in the specified Turnaround time (TAT) by following up on services requests
Participate in all team meetings and team building/Motivational exercises on periodic basis
Contribute to manage team objectives through team work