• Keeps cases organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions; inputting information into file database and case management software; confirming case status with attorney.
• Helps develop cases by maintaining contact with people involved in the case; scheduling depositions; preparing and forwarding summonses and subpoenas; drafting complaints; preparing and filing discovery requests; preparing responses to opposing counsel; generating status reports.
• Keeps clients informed by maintaining contact; communicating case progress.
• Maintains case costs by verifying outstanding balances with attorney, clients, and providers.
• Supports case preparation by preparing case summaries and materials for mediation conferences; preparing pleadings; monitoring and obtaining discovery responses; organizing materials for team case review.
• Enhances trial proceedings by organizing evidence; preparing exhibits; scheduling witnesses; ensuring that witnesses are ready when needed; taking courtroom notes.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Analyzes wage and salary reports and data to determine competitive compensation plan.
• Writes directives advising department managers of Company policy regarding equal employment opportunities, compensation, and employee benefits.
• Develops and maintains a human resources system that meets top management information needs.
• Recruits, interviews, tests, and selects employees to fill vacant positions.
• Plans and conducts new employee orientation to foster positive attitude toward Company goals.
• Coordinates management training in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment.
• Advises management in appropriate resolution of employee relations issues.
• Responds to inquiries regarding policies, procedures, and programs.
• Administers performance review program to ensure effectiveness, compliance, and equity within organization. Administers salary administration program to ensure compliance and equity within organization.
• Prepares budget of human resources operations.
• Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.
• Represents organization at personnel-related hearings and investigations.
• Contracts with outside suppliers to provide employee services, such as temporary employees, search firms, or relocation services.

Administration & Sales Support

- Managing organizational requirements and requests for marketing material
• Order, track and maintain marketing material inventory within budget
• Manage and maintain sales contact database
• Research to maintain repository of all competitive intelligence
• Maintain national marketing budget
• Ensure all activities adhere to branding standards and best practices
• Assist with broker satisfaction surveys
• Sales reporting and analysis as required
• Renewal and new association memberships
Event Planning
• Assist with organization of all internal and external corporate events (professional associations,
customer events, etc)
• Manage customer sponsorship program
• Maintain yearly Street Capital event calendar
Product Launches and Promotions
• Assist with strategy and execution of product launches and national sales promotions
• Provide input/direction and track regional sales promotions
• Maintain all product collateral, update as required
Website and Social Media
• Maintain accuracy of existing website information
• Recommend improvements/ changes as required
• Development of broker portal
• Development of opportunities to increase social media activity and effectiveness
• Execution of strategy and ongoing activities for all social media communications (Facebook,
Twitter, LinkedIn, Google+)
• Manage external online job postings

• Collect and analyze information regarding customers, Sales Promotional activities internal organization and our competitors.
• Defining the role regarding our Service Product according to market requirements and Backend support Strategy.
• Develop weekly and monthly reports on customer service department performance and churn management.
• Train customer service representatives and provide information on new programs, product offerings and customer handling.
• Maintain accurate and complete documentation of customer communications and actions taken.
• Co-ordinate with service centers regarding all service centers issues.
• Monthly analysis of sales and product.
• Take initiatives and handle special projects.
• Conduct Interviews to meet hiring targets and for internal elevations .
• Ensure smooth execution of training program for new staff.
• Participate in implementation of new policies and to assure the smooth operations with minimum fluctuation.
• Responsible for achieving customer satisfaction in the dimensions of performance criteria i.e. customer satisfaction and mystery shopper survey,Bi-monthly quizzes of staff and data posting in CRM
• Ensuring smooth operations of Business Center as per defined SOPs
• Evaluation and performance appraisal of staff through score card
• To ensuring that we deliver on our service promises at all points within the delivery chain and to be the voice of the customer inside the company.
• Activity reporting, staff motivation & schedule adherence, center ambience and management of routine operations within the defined key performance parameters and standards.
• To respond to input from customers and support managers (complaints, praise and concerns) to help us identify better ways of providing the service.
• Identify root causes of issues and put forward proposals to the management team for improving the system and service to ensure that a long term solution is provided.
• Presenting to management team head

Subscriber Management Team

• Responsible to Execute the Customer Request of “Change of Price Plan (Package Plan)” of Postpaid Subscribers In Billing System and Switch through CRM
• Process and calculate the amount of access Billing or Advance billing of customers “Refund of Live Subscriber”
• Calculate the Refundable amount and closing of Number from system as well as from switch “Sale return and Conversion cases”
• Calculate and process if customer need any billing adjustments on his/her GSM Number “Bill Adjustment”

Sim Team
• Complete Process of authentication and deauthentication of Sims (Both Postpaid and Prepaid).

Karachi Operation’s Team
• Restoration and blocking of Numbers (Both Postpaid and Prepaid)
• Change of all Value Added Services (VAS) (Both Postpaid and Prepaid)
• Change of Address (Both Postpaid and Prepaid)
• New Sales Entry
• Reconciliation of Switch and Billing System
• Friend and Family (FNF) addition and deletion Project
• Change of Sim (Both Postpaid and Prepaid).