A dedicated, self- motivated and enthusiastic individual, seeking a job in a dynamic progressive organization, which helps in nurturing my academic skills in self-motivated and challenging environment.
Handling calls from customers and providing them with a solution to their queries.
Rectification of all customer complaints communicated through verbal, written or other channels
Aim to get to the heart of what customers truly want. Also deal with specific questions over the phone or by email.
Pass the general feedback they are hearing from customers in order to help build a better product or develop a new service.
To educate others hired agents to respond to customer complaints.
• Completed 72 hours as a computer help volunteer.
• Provide basic computer assistance on tasks including e-mail, internet, and Microsoft Office to library patrons in a busy, urban library setting.
• Writing and editing resumes.
• Teaching computer skills.
• Helping with Fax and scan machine.