Office Administrator & Assistant Accountant
 Identifying & resolving customer complaints
 Customer Relationship Management
 Daily wise Sales/Purchase Invoices
 Monthly wise Statement & Invoice Signing
 Cheques & Cash Collection to Customers (Receivable)
 Dealing with customer enquiries by telephone, email, letter or face to face
 Banks Corresponding (Cash Deposit, Withdrawal, Discounting Docx)
 File Documentation
 Data Entry & Computer Operator

Sales, Customer Care Representative (Franchise Head)

Core Responsibilities were interacting with customers providing excellent customer services.
 Providing information for company products
 Dealing with customer enquiries by telephone, email, letter or face to face
 Identifying & resolving customer complaints on Priority
 Ensuring that a customer’s problem is brought to a satisfactory conclusion
 Collecting and analyzing data to monitor the level of customer service
 Completing all administrative tasks and updating records
 Booking appointments for sales representatives to visit potential customers
 Using Word & Excel to write reports and create invoices
 Maximizing every sales enquiry
 Customer Relationship Officer
 Training the new hires and continuous training sessions for the team. Monthly quiz preparatory sessions.
 Experience of Microsoft software like Word, Excel, Outlook and PowerPoint