Overall Management of Branch

Managing and Leading the Branch effectively to achieve Liabilities and Sales Targets.
Identifying and Developing New Business Relationships for Deposit Mobilization,
Bancassuarance, Trade, House and Auto Finance, Credit Cards etc.
Implementation and Maintenance of Service Quality Standards in Branch.
Leading Branch Team and Ensuring that each member of the Team Delivers an Exceptional Client Experience.
Monitoring Branch Business Performance and developing Action Plans.
Training Staff about Products/Services of the Bank.
Monitoring Branch Operations.
Ensuring customer complaints are handled and resolved accurately and quickly.

Achieving Assigned Targets and Developing New Business Relationships,
Leading Branch Team and Ensuring that each member of the Team Delivers an Exceptional Client Experience.
Monitoring Branch Business Performance and developing Action Plans
Monitoring Branch Operations.

• Supervision of overall operations of Branch.
• Implementation and Maintenance of Service Quality Standards.
• Review of Accounts opened regularly to ensure Prudential Regulations, AML and KYC Principals are adhered too.
• Resolving Branch Administrative issues.
• Maintenance of cash over counters and vault within assigned limits.
• Timely disposal of excess cash with all required safety measures.
• Monitoring and processing of all activities pertaining to ATM operations and ensuring that ATM cash is balanced.
• Ensure timely reporting of different periodical Reports, MIS.

• Processing and Monitoring Account Opening, ATM Cards, SMS Alerts, Internet Banking and Other Customer Requests.
• Processing Local & Online Fund Transfer and Home Remittances.
• Issuing and Cancelling CDR, Pay Order.
• Doing Intimation Calls and Sending Letters to Customer for Timely Delivery of ATM Cards. Cheque Books.
• Monitoring Branch Operations activities to Provide Quality Services.
• Provide excellent customer service in order to build and maintain strong relationship with customers.
• Ensuring customer complaints are handled and resolved accurately and quickly.
• Conducting Monthly Meeting and Training New Staff.
• Taking initiatives to Stop Non-Compliance activities in Branch.

• Doing frequent Visits of Branches and checking Service Quality ISMs.
• Observing Branch Internal and External Environment.
• Checking Regulatory Compliance and Account Opening Forms, ATM Balancing, ATM,SMS, Internet Banking
Requests are Processed within TAT.
• Checking Cheque Book Request Processing. Premium Banking Activities and Captured Cards.
• Making Visit Reports and other Service Quality Reports and Forwarding reports to Head Office.
• Doing Mystery Calls to Branches and Making Mystery Calls Reports.
• Conducting Monthly Branch Meetings.