خلاصہ

Over 5+ years of extensive experience in profession of Customer Services, business development , Restaurant chains & Compliance & quality Assurance. Worked with national and multinational companies like Zameen.com, Mozzarella27 and Hospitality Inn

پراجیکٹس

Icon Valley housing society, The springs Apartment & homes, Gold Crest Mall

تجربہ

کمپنی کا لوگو
Sr Compliance executive
Zameen.Com
دسمبر ۲۰۱۸ - موجودہ | Lahore, Pakistan

Internal Audit , Customer compliant handling ,

کمپنی کا لوگو
Sr Quality control & compliance Officer
zameen.com
جون ۲۰۱۷ - موجودہ | Lahore, Pakistan

• Assisting Fraud and Control, Compliance and Quality Assurance teams
• Development and implementation of SOPs and Internal Controls
• To Make Sure that policies & Procedures are Available & Followed
• Ensures that the department processes are synchronized with the organization’s vision and policies.
• Ensure Guidelines for employees safety and Security within the organization
• Responsible for the compliance with personal data protection legal requirements
• Responsible for Conducting internal audits and spot checks through different available modes

کمپنی کا لوگو
Customer Relations ( business development department )
zameen.com
دسمبر ۲۰۱۵ - موجودہ | Lahore, Pakistan

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Meeting sales target assigned to team.
• Reporting / Data Logging
• To be able to handle employee concerns and provide conflict resolution. To address all employees’ grievances.
• Designing & implementation of work procedures for effective operations
• To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.
• To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.
• Strategic planning and making important decisions at functional level
• Keen monitoring of team member’s performance in order to keep profiles.

کمپنی کا لوگو
Cashshier
mozzarella 27
جون ۲۰۱۵ - اگست ۲۰۱۵ | Lahore, Pakistan

کمپنی کا لوگو
Front desk officer
Hospitality Inn
اپریل ۲۰۱۳ - ستمبر ۲۰۱۳ | Lahore, Pakistan

تعلیم

COTHM (College of Tourism & Hotel Management )
ڈپلوما, Graduate Diploma in Hospitality & Tourism Management‎
Food Technology
مکمل
2015

پیشہ ورانہ مہارتیں

ماہر BGM / DME
ماہر Internet Services
ماہر Leadership Development Coaching

زبانیں

ماہر اردو
ماہر انگریزی