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خلاصہ
Graduated in Electrical Engineering with 3.36 CGPA from Riphah international University, Islamabad.
Seeking a position in the field of Electrical Engineering where my excellent analytical and technical skills can be utilize to improve the companys profitability
پراجیکٹس
تجربہ
Gpon Engineer
EXPERIENCE Management Training Internship
Since July 2017 to Date in DHAI-R Teleman
Duties Performed As:-
Headend Department (3 Months)
• Attain basic knowledge of CATV analog and digital receiving, processing and transmission systems.
• More than 2,500 digital set top boxes record maintained in excel after their software up gradation and checking.
• Installations and configuration of headend equipment.
• Troubleshooting and support on headend technical issues.
Customer Services & Finance Department (1 Year ) Customer Services Department:
• Learning about the products, services and prices within the organization.
• Negotiating agreements with customers that fit in the policies of the organizations and act as the company gatekeeper.
• Processing orders, forms, applications, and requests.
• Resolve product or service problems by clarifying the customer\'s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Keep coordination between other departments about customers’ requests or complaints.
• Manage a team of junior customer service representatives.
Finance Department:
• Lead three projects of ‘’Promotional Digital Set Top Boxes Sales’’ maintain proper record of customers request, bill generation of promotional digital boxes and proceed.
• More than 1.2 million rupees collected during sales by means of cash payment, whatsapp, and email and maintain proper payment record.
• Monthly entries of billing data in bms software.
• Monthly cable bills generation.
• Accumulation of new customer data in bms software.
• Resolving customer complaints about billing.
Operation Department (Since Nov-2018 to date as Team Supervisor)
• Supervising and manage operations teams.
Paid Internship
Troubleshooting the outage base transceiver station (BTS) with field team in Rawalpindi and Islamabad regions.
Worked in BSC for Hardware/Environmental Alarms Management, Faults Reporting, Troubleshooting Technical Support to BSS Field Operations and CRM Complaints Management.
