Direct administer all aspects of running the Language Centre on a day-to-day basis to
increase proficiency. Perform sales function directed at obtaining new clients from
consumer market as well as support corporate sales in developing existing local and global
accounts for in-house and Centre programs to achieve quarterly and annual sales targets.
Planning and supervising sales promotion activities, and assign sales visits to clients.
Manage, train, evaluate, and when necessary recruit Administrative and Sales staff. Ensure
that the Language Centre and its employees are in compliance with governmental and
regulatory guidelines and regulations as well as company's standards. Perform regular
income and profit from operations analysis with a continuous goal of increasing sales
volume and controlling costs. On-the-job training and supervision of receptionists and
sales personnel handling complaints motivating and training staff to understand and meet
customer's needs and organization objectives maintaining adequate appearance of
premises.
Grew branch sales revenue by 200 to over Rs. 23 Million a year
Managed 20 staff
Evaluated and selected new ERP and SAP sales software
Written monthly detailed sales reports for directors
Streamlined sales order processing, reducing client complaints by 75 percent
Meet completion time of students programs 93 percent
Expand branch customers from 150 to 375