Responsibilities:
 Meet and greet all guests upon arrival and departure.
 Maintains regular contact with guest.
 Always greet and welcome guests promptly in a warm and friendly manner.
 Always thank and give fond farewell to guests conveying anticipation for their next visit.
 Making Guest Account on Opera System.
 Billing the amount on Guest account on Departure.
 In check out time see the charge of guest properly.
 Booking the Room for guest.
 Using of Marsha for Room Booking
 Online rooms booking by email and send conformation in mail.
 Make a Report of total Arrival of a day.
 Upselling of Rooms in Telephone Booking.
 AYS solve the Guests complain.
 Order from guest and give a food service in room and other service.
 Pick the call and forward to consent department.
 Pick the internal call of Hotel.
 Business center mail to airport front office for Arrival of guest that day.
 Make the Report of arrival guest Report, expect arrival Report, guest in house Report, clean room
Report, dirty room Report, Register cards today Report and next day Report.
 Make Wel come letter to arrival guests.
 Scan the document of hotel and mail.
 Update Local area information in the Hotel web side.
 Attendance of staff in dashboard.
 Taking booking of meeting rooms and boards rooms.
 Printing guest document and hotel document.
 Mail to airport staff to pick up the arrival guests.
 Binding the document of guests.
 Assist guest with reservation.
 Ensure guest is serviced within specified time.
 Take quick action on guests’ problem and solve it immediately.
 Assist guest to stay with us again

Tasks & responsibilities

• Greet clients and visitors with a positive, helpful attitude.
• Assisting clients in finding their way around the office.
• Announcing clients as necessary.
• Helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs.
• Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans.
• Preparing meeting and training rooms.
• Answering phones in a professional manner and routing calls as necessary.
• Assisting colleagues with administrative tasks.
• Performing ad-hoc administrative duties.
• Answering, forwarding, and screening phone calls.
• Sorting and distributing mail.
• Hiring, managing and developing the junior administrative team.
• Provide excellent customer service.
• Scheduling appointments