Teaching ICS I, II classes

Teaching IGCSE Olevel Classes, got 2 A*s last year by stuednts

Recommends information technology strategies, policies, and procedures by evaluating
organization outcomes; identifying problems; evaluating trends; anticipating requirements.
 Assess and improve the IT strategy by contributing to strategic roadmaps and drive the IT strategy
forward
 Undertake network infrastructure architecture and capacity planning - including network stability,
security and performance
 Inspect the use of technological equipment and software to ensure functionality and efficiency
 Install and support LANs, WANs, network segments, Internet, and intranet systems.
 Install and maintain CCTV, network hardware and software.
 Configuration and maintenance of BIOMETRIC machine and record keeping of attendance.
 Analyze and isolate issues. Monitor networks to ensure security and availability to specific users.
 Offer daily operations and systems support to personnel.
 Verify functionality of hardware and software components.
 Troubleshoot hardware and software issues in person, remotely and via phone.
 Conduct daily network backup operations.
 Evaluate and modify system\'s performance.
 Determine network and system requirements.
 Talking staff or clients through a series of actions, either face-to-face or over the telephone, to
help set up systems or resolve issues.
 Troubleshooting system and network problems and diagnosing and solving hardware or software
faults.
 Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
 Following diagrams and written instructions to repair a fault or set up a system.
 Setting up new users\' accounts and profiles and dealing with password issues.
 Responding within agreed time limits to call-outs.
 Working continuously on a task until completion (or referral to third parties, if appropriate).
 Prioritizing and managing many open cases at one time.
 Testing and evaluating new technologies

• Used remote access to perform troubleshooting when needed.
• Used good problem-solving skills for troubleshooting problems.
• Used great customer-service skills.
• Determine network and system requirements.
• Maintain integrity of the network, server deployment, and security.

• Install and support LANs, WANs, network segments, Internet, and intranet systems.
• Install and maintain network hardware and software.
• Analyze and isolate issues.
• Monitor networks to ensure security and availability to specific users.
• Evaluate and modify system\'s performance.
• Identify user needs.
• Determine network and system requirements.
• Maintain integrity of the network, server deployment, and security.