I am banker by profession with extensive experience of customer services and banking operations. Have been categorized as high potential employee (HIPO). I was bonded with standard chartered bank in 2007 as phone banking officer then moved to wealth management operations in 2011. Initially I worked as bancassurance officer. With couple of promotion I started rendering my services as manager in 2015. I have also rendered my services as acting head of wealth management operations in 2017. As acting head of wealth management operations I was also held responsible for operational activity of government securities and mutual funds. Currently, working as manager liability and card operations. My core responsibility includes smooth operational & financial activity coupled with robust control. I have always been admired by my management for serene temperament, hardworking and being courageous to accept challenges. Peers approach me for my attitude to get the job done. Highlights of my career: - 3 times starred as “Employee of the month” - Certificate of achievement for continued commitment and support - Certificate of appreciation for 100% staff training. - Clearance of group internal audit with no surprises in 2017. - Implementation of robust control environment. - Preparation of compliance register for wealth management operations
Managing CASA and credit cards after sales operations. Team also handles e2e activities related to production orders issued by law enforcement agencies and regulators.
Currently, managing client maintenance unit which entails responsibility of handling liability and card operations.