I am BCS and an Expert Certified Atlassian Engineer(ACP-620|ASB-615) having 8+ years experience working in banking,financial,IT and engineering sectors implementing atlassian softwares including JIRA,Trello,Confluence,JIRA Service Desk and bitbucket.Total I have 15 years experience in IT.I am also certified scrum master(CSM).I was working as a JIRA and confluence administrator with Dubai Islamic Bank UAE and have total 3 years experience working in UAE on same role.

My services include:

1) Installation and upgradation of Jira/Confluence/Jira Service Desk/bitbucket server apps on Linux/Windows AND cloud administration for all atlassian products

2)Manage Jira service desk projects  customization and configurations including request types/screens/permission/workflows of agents and customer &  portals including icon logo branding,workflow customizations, SLA,automation etc

3) Managing and customization of complex workflows in Jira including validations,conditions and post function

4)Managing issue types , screens ,permission,security levels schemes for custom projects

5)Managing users,groups ,project roles,global permission,spaces,global space permissions

6) Managing AD integration with Jira/Confluence

7)Managing installation,upgrade,training on 3rd party atlassain addon like JMWE,JWT,Scriprunner,Jira portfolio,Zephyr,Xray,Bobswift,Bigpicture,Rich filters,SLA Time and report,Profields,Email the issue and many more etc

8)Train team how to use Jira/Confluence effectively.

9)Managing and customization of scrum and kanbanboards.

10)Managing atlassian software and addon licensing

11)Managing and creating Jira reports and dashboards using EAZYBI reports addon.

12)Setting up confluence spaces , templates,filelist, space permissions

13)Migration from JIRA/JIRA SD/Confluence cloud instance to server ,from server to cloud and from server to server using configuration manager/JIRA Confluence BB Migration Assistant Addon.