• Establish and implement training system, plan and process.• In-charge of pre-service/regular training for new recruits as well as regular employees.• Organize regular online meeting about Operations, maintenance and new technology.• Improve the skills and the service consciousness of Customer Service Staff.• Check the quality and renovation of service center according to Standard by factory.• Collect logs/feedback & provide technical feedback to R&D department of factory.• Provide nationwide service centers assessment data including increment & punishment.• Supervise all service centers and ensure the quality customer services.• Involved in reconciliation of physical stock with stock in system.• Draft and issue policies, punishment and rewards to staff.• Assist the director to complete various task and improve the performance.• Maintain a professional feedback approach in department in-case of any issue.• Guide and assist the service centers to deal with complaints, and track the results.• Manage the guidance documents issued by BBS of the factory and urge service personnel to learn.• Monthly on-site inspection and assessment of maintenance personnel’s professional skills, and report the results.• Check the spare parts inventory of customer service centers on site every month, and report the results.• Complete the tasks assigned by relevant departments of the factory, and maintain good communication.

Key Responsibilities

Commissioning/Installation/Maintenance of ABB Online Gas Chromatograph.
Commissioning/Installation/Maintenance of DET-RONICS Fire & Gas System.
Designing of Building Fire Alarm System.
Studied technical literature of principal ABB Analytics & Instrumentation products & servicesportfolio.
Engineer/Design Tender Requirements.
Review customer specifications & prepare detailed technical proposal meeting customer needs.
Analyze and share competitor products and services analysis reports.
Coordinate with potential clients to develop new business opportunities.
Established Business to Business Relationships.
Prepare cost-effective solutions to meet customer budget/target.

Responsibilities:

Provide daily, weekly and monthly reporting to Project Manager.
Arrange meeting with Client & Manage Situations on the site.
Manage Relationships with various equipment vendors and third party.
Prepare Helioscope reports.
Implementation and Optimization of EPC works.
Coordinating Strategy & Planning between Supply Chain, sales and Operations Departments.
Align our activities on the site as per rules of HSE.

Responsibilities:
Checking, repairing and servicing of electrical equipment.
Ensuring that industrial machinery and equipment runs smoothly and reliably.