• Handling Regional Procurement Activities of Business, Technical departments etc)
• New Frame Rates and Tenders agreements and renewal.
• Ensure that end user prepare Purchase Requisition as per Procurement Manual and as per DOP.
• Scrutinize the BOQ/Line Items before sending invitations to the potential vendors.
• Being a RPC member (Regional Procurement Committee) process and finalize the LVP (Low Value Purchase), Tendering, Frame Rates cases as per DOP/Manual.
• Invite vendors through Public Tenders (Frame Rates) and by Emails.
• Actively participate in Tendering Process .i.e Tender Opening, Technical Evaluation, Commercial Evaluation, Price Negotiation Committees.
• Evaluation of Commercial Bids through Comparative Statements.
• Conduct Price comparison with previous Quotations/ Tenders/Frame Rates /Market. • Participation in price negotiations with shortlisted vendors to find out the competitive supplier.
• Ensure to increase overall service quality while reducing total cost.
• Draft contracts with the support of end users where required and also engage ptcl legal team.
• After fulfilling the criteria/requirements, ensure to issue Purchase Order.
• Prepare and share monthly reports with the senior ptcl management.
• Ensure to provide best quality of services/products to the end users with minimum cost.
• Creation and delivery of annual procurement plans and also give suggestion for improvement in processes.
• Ensure financial savings.
• Drive the procurement team with good quality of work.
• Provide professional direction, guidance and support on procurement matters to all staff.
• Liasoning with Internal and external auditors and arranging required reports from regions.
• Follow up, monitoring and reporting of SLA and statutory compliances

1) Preparation of Annual, Half Yearly and Quarterly BIF plans after coordination with regional finance team.
i) Last year, STFCs/GLs wise Quarter, Half year and Annual Allocation/ Expenses for comparison. ii) QTR wise YTD and Last month STFCs/GLs wise allocation/ Expenses for comparison. iii) Get input from regions for upcoming allocations on BIF and conduct analysis and get clarifications from regions where required. iv) Consolidate all information of regions on BIF. v) Liaison with HQ and request for upcoming allocations after providing justifications. 
2) Prepare periodic financial forecasts for additional demand.
i) Get input from region to justify for requested allocation. ii) After conducting analysis and obtaining approvals from competent authorities for additional allocation. iii) Liaison with HQ and request for additional demand.
3) Budget transfer at respective STFCs/GLs of BZC.
i) Conduct Analysis of funds TFCs/GLs wise. ii) Propose for monthly funds allocation TFCs/GLs wise. iii) After getting approvals from competent authorities, funds transferred at respective STFCs/GLs.
4) Inter Region Budget transfer of BZC.
i) Requests receive from respective region and after evaluation and getting approvals from competent authorities, request forward to HQ for transfer of funds (From-To) respective TFCs for further disposal. 
5) Perform STFC and GL wise variance analysis.
i) Conduct MoM, YoY different analysis STFCs, GLs wise. ii) Last year, STFCs/GLs wise Quarter, Half year and Annual Allocation/ Expenses. iii) YTD and Last month STFCs/GLs wise allocation/ Expenses.
6) Preparation of Zonal and Regional profitability.
i) Wireline & Wireless Revenue. ii) Churn information. iii) NTC+ Restorations iv) Product wise Installation v) Mobile Billing Revenue vi) Working connections information. vii) Exchange wise Contribution Margin viii) Domain wise, last and current year, STFCs/GLs wise Quarter, Half year and Annual Expenses. ix) R&C related expenses. x) Quality related expenses.
7) Prepare domain wise, STFCs and GLs wise daily, weekly, monthly reports.
8) Prepare analysis and evaluation of investment appraisal cases.
9) Liaoning with Internal and external auditors and arranging required reports from regions.
10) Ensure adherence of PTCL policies, accounting standards and internal controls.

• Provided support to BZC Revenue, Recovery and Collection Teams which ultimately helped in revenue generation.
• Generated different types of Revenue, Billing, Collection and Recovery reports and also shared analysis with Senior PTCL Management for improvement in processes where required.
• Some reports are mentioned below which were prepared for regional support of BZC:
• Net Revenue Growth for all over Pakistan.
• Retention & Winback Report.
• Last Three Months TOS & Restoration Report.
• BZC Month Wise Restoration Pattern.
• Bill Register Charges Comparison Analysis.
• Adjustment Analysis (Department/Category/Type)
• Collection Analysis.
• Defaulter Analysis.
• Bill Delivery Report with Analysis.
• Other Charges Report.
• Region and Category Wise Arrears Pattern.
• Zero Usage & Bill Delivery Complaints.
• Consolidate and shared exchange wise financial information with ptcl management after securitization.
• Generated bill delivery partners’ performance report of BZC and shared report with ptcl management, so that bill delivery complaints could be reduced, and customers experience could be improved.
• Provided support to ptcl management in finalization of bill delivery 5 rates with different bill delivery partners in BZC.
• Ensured accuracy of region wise Bill printing data of BZC.
• Prepared billing related complaints reports of BZC with analysis and also shared with management for rapid action where required.
• Analytically examine adjustments processed by regional teams and contact center and shared adjustment reports of BZC with ptcl management.
• Provided support in daily/monthly in-house collection.
• Provided support to Recovery teams and also prepared BZC reports regarding standing position of assigned targets.
• Prepared, scrutinized and calculated DSCs cases for onward submission to concerned postal authorities and also follow-up and provided support till encashment, moreover, also ensured to deposit cheques in PTCL account.
• Reporting to (HQ, Regional, Commercial teams)
• Liaison with Audit team and support audit teams to address the issues where required.
• Efficient and Effective Reporting to PTCL Management.

• Handling of all billing related Siebel Customer Relationship Management complaints and requests of two Zones/Provinces.
• Posting of adjustments in Receivable System.
• Developed and modified billing SOPs of contact centers to carry out billing activities after approval from competent authorities/President.
• Ensure proper implementation of SOPs in department for handling and disposal of customer complaints/requests.
• Ensure to follow Authority Matrix and also got approvals from competent authorities where required.
• Processing of financial adjustments in systems after necessary verifications if admissible and also arrange to issue corrected bills.
• Respond to the auditor’s queries and take corrective actions where required.
• Ensure to post the remarks in Siebel Customer Relationship Management system against complaints/requests for better visibility and to improve customers experience. 6
• I also delivered trainings to Contact Center Employees and also Central Zone OSS PTCL staff regarding SOPs, Customer handling tips, Adjustments, Customer Retentions, winback etc after different intervals.
• Develop, monitor and manage Team JDs, Quality and KPIs and also guide that how to improve the performance.
• Conduct weekly meetings with the team and point out and rectify the weak areas for better customer care.
• My team was also dealing with President Office Complaints (5th floor/ Priority compaints) for BZC and BZN Zones being POC.
• Preparation and submission of different types of billing complaints, Revenue & Collection related reports to the Senior PTCL Management with analysis and also give suggestions for improvements.
• Liaison with PTCL Business teams, Customer Care team, IT team, Commercial team for better customer care.
• Coordination with the business teams for resolution of customers disputes and also arrange follow-up on these cases through Siebel CRM/emails/phone calls till customer’s satisfaction as per policy.
• Handle and monitor daily team operational activities in order to facilitate the customers by providing PSTN, DSL, IPTV adjustments, duplicate bills, installments, not/Less-punching of payment cases, restorations, winback,etc where admissible.
• Winback/Re-connect ptcl churned customers nationwide through dedicated toll free helpline 0800-72831.
• Keep watch on repetition of complaints and also minimize.
• Arrange to activate ebill service for all over the Pakistan and also ensure for regular bill delivery by email being POC of this project
• Services of internal shifting, external shifting, change of number, change of ownership, new connections are also being provided.
• Ensure to upload latest ptcl bills on ptcl dbill link in time after coordination with ptcl IT team and also suggest corrective actions in case of delay.
• Report any noncompliance to the higher management for immediate action/guidance.
• Ensure compliance for the withholding tax statements. 

I started work from Finance department and was dealing with budget activities and lateron I was dealing billing related all complaints and requests of Business Zone Central and North of Pakistan.
• Handling of all billing related Siebel Customer Relationship Management complaints and requests of two Zones/Provinces. • Posting of adjustments in Receivable System. • Developed and modified billing SOPs of contact centers to carry out billing activities after approval from competent authorities/President. • Ensure proper implementation of SOPs in department for handling and disposal of customer complaints/requests. • Ensure to follow Authority Matrix and also got approvals from competent authorities where required. • Processing of financial adjustments in systems after necessary verifications if admissible and also arrange to issue corrected bills. • Respond to the auditor’s queries and take corrective actions where required. • Ensure to post the remarks in Siebel Customer Relationship Management system against complaints/requests for better visibility and to improve customers experience. 6 • I also delivered trainings to Contact Center Employees and also Central Zone OSS PTCL staff regarding SOPs, Customer handling tips, Adjustments, Customer Retentions, winback etc after different intervals. • Develop, monitor and manage Team JDs, Quality and KPIs and also guide that how to improve the performance. • Conduct weekly meetings with the team and point out and rectify the weak areas for better customer care. • My team was also dealing with President Office Complaints (5th floor/ Priority compaints) for BZC and BZN Zones being POC. • Preparation and submission of different types of billing complaints, Revenue & Collection related reports to the Senior PTCL Management with analysis and also give suggestions for improvements. • Liaison with PTCL Business teams, Customer Care team, IT team, Commercial team for better customer care. • Coordination with the business teams for resolution of customers disputes and also arrange follow-up on these cases through Siebel CRM/emails/phone calls till customer’s satisfaction as per policy. • Handle and monitor daily team operational activities in order to facilitate the customers by providing PSTN, DSL, IPTV adjustments, duplicate bills, installments, not/Less-punching of payment cases, restorations, winback,etc where admissible. • Winback/Re-connect ptcl churned customers nationwide through dedicated toll free helpline 0800-72831. • Keep watch on repetition of complaints and also minimize. • Arrange to activate ebill service for all over the Pakistan and also ensure for regular bill delivery by email being POC of this project • Services of internal shifting, external shifting, change of number, change of ownership, new connections are also being provided. • Ensure to upload latest ptcl bills on ptcl dbill link in time after coordination with ptcl IT team and also suggest corrective actions in case of delay. • Report any noncompliance to the higher management for immediate action/guidance. • Ensure compliance for the withholding tax statements.

• Preparation of Employees payroll
• Preparation and submission of Income Tax Statement and Withholding Tax Statement.
• Financial Oracle.
• Preparation of annual accounts
• Preparation of Comparative Cost Statements for various sub projects for laying of cross Country Gas pipelines.
• Bank Reconciliation Statements
• Verifications of Payment Vouchers
• Field Imprests.