 Manage Network & system support for Samsung R&D London & Finland site.
 Monitor/troubleshoot & Resolve L1, L2 IT support issues as per SLA\'s
 Scope of Support: Top level Management to a Normal end-user [Remote and In-House]
 Responsible for Network design/security/Protection, Daily Tape Backups by Symantec Exec 2012, Citrix/Oracle
/Domain/Print Servers, Application Support, CISCO VPN, Citrix Xen Clients,
 Administrative Tasks on Time & Access management system, Server roles, Application Support, IT
Technical/Procedure Document Preparation through Visio, Office, Sharepoint
 Management and configuration of various virtualized systems with VMware (VSphere 6.0).
 Train staff for various different systems and application, MS, Outlook Email, as per requirement.
 Inspection & commissioning of network installation patch panels EIA/TIA 568b type Cabling, length/wire map
and manifesting structured cabling for computer.
 Network monitoring tools also oversee Core Networks, configuring Inter- VLAN routing, trunking including
Cisco Routers, Switches
 Deployment of IT system Linux (Ubuntu 14.04), Windows Server 2008/2012, Windows 10 envoirnment with
installation and configuration of variety of different applications.

 Proposed Solutions, Provide technical support & maintenance for chain of Schools & company\'s network LAN, WAN,
servers, switches computer systems, remote computers, VPN, RDP, Printers, software/hardware maintenance LDAP.
 Ensuring the smooth running of all (IT) Information technology systems and Communications Technology (ICT) systems
whilst researching and suggesting new reliable efficient systems as per ITIL Service Management Standards.
 Performed genereal tasks on Microsoft Exchange 2010, ISA Firewall, Active Directory, DHCp, DFS, Mysql, system
Backup on Symantec Exec 2012 & Group Policies.
 Supporting the Company’s Mail Server, VoIP system, MITEL System, managing Virtual servers on Hyper-V.
 Configuring WiFi Routers (Netgear, Draytek, Tplink) & Resolve complex hardware/software application problems
including Anti-virus software, Network Printing, MFD configuration, DNS issues or Email provision.
 Evaluating user needs and system functionality, ensuring that IT facilities meet the needs of individuals and projects
 Configuring, setting & Perform Windows 7, 8 image Installations through Microsoft Deployment Toolkit on (HP, Dell,
Lenovo, Toshiba, Acer) Desktops & Laptops.
 Efficient use of Remote support software including Team Viewer & Cisco WebEx.
 Ensure successful implementation to provide training on on-going correct usage of systems to users.
 Liaising with Vendors in purchasing of IT equipments and deployment of IT infrastructure.