I bring along over 4 years of experience with an excellent set of leadership skills and commitment, I believe I would make a significant contribution towards the benefit of your company.
I have a highly accomplished career with a clear and traceable record of success in field of Customer and Sales Management. With my post graduation degree under my belt from a recognized University (The University of the Punjab), I am fully capable of running successful Sales , Marketing and Customer Management projects keeping in view the best practices for smooth operations.
My key skills comprise Sales Management, Marketing Skills, Organization Skills, Communication Skills, SAP Administration, Relationship Building, Staff Welfare, Employee Counseling and Team Leadership.
I have been engaged with prestigious organization such as Mobilink (Now known as Jazz), where I am responsible for spearheading Customer Relationship Projects and work closely with the executive management.
Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles.
As such, I would welcome a discussion regarding opportunities with your organization that fit my background. Please feel free to contact me by phone or email.
- Provided professional and friendly customer service, greeted all customers, and resolved all inquiries and
complaints in a prompt manner to ensure client satisfaction and retention.
- Administered the day to day operations of the Customer Service department and offered 24/7 support for a variety
of clientele ranging from individuals to substantial business and commercial clients.
- Proficiently and professionally responded to customer and sales representatives questions pertaining to package
details, product availability, price, products and services, procedures and policy.
- Expertly submitted requests to the departments to prevent re-occurring issues and recommend improvements in
the procedure. Acted as a resource in resolving customer issues by utilizing best practices in customer care.
- Positively contacted call center to response a wide variety of customer service inquiries by email and telephone.