Specialized in Supply Chain, Sales & Customer Service Operations Management, Quality Assurance and Resource Development, Business Development, Churn Management, Customer Service, Public Relations, Project Management, Resource and Team Building.
-Perform lead role of Technical Support Engineering Team for Enterprise Business Clients and FTTT NOC 24x7 -Develop plans and strategies to create awareness and to educate customers about services failures and remedial steps -Provide initial assessment of urgency and business impact on all support helpline calls, emails and chat -Maintain overall ownership of client’s issue & service ensuring that they receive resolution within a committed SLA -Perform comprehensive root cause analysis, and advise how to avoid such incidents in the future -Assess and organize logistics in terms of transport requirements, receipt, handling, storage and distribution of IT items and establish proper warehousing and recording systems -Assist various ongoing IT projects on procurement exercises including conducting need assessments and benchmarks, preparing technical specifications, evaluation criteria and budget estimates
-Receiving user requirement (purchase requisitions), processing RFQ & finding sources of supply, creating purchase order & assuring receiving of the order and processing, prepare monthly reports of received & completed order Sales Experience: Part Time / Remote
-I worked as an assistant to Jack Shoptaw Senior VP at CENTURY 21 New Millennium. As an inside sales agent (ISA), I was responsible for converting pre-qualified real estate leads and generating new business with existing customers by using upselling tactics that ensure a great customer experience and assist realtors in 2022
-Digital Globe Services (DGS) worked on behalf of 12 major service providers including Timer Warner Cable, Comcast, Charter Communications etc and was responsible for providing quality sales and customer support services in 2014
-Ovex Technologies selling and promoting Dell Laptops and Computers in 2009
-Fortune Technologies selling and promoting Dish Network cable, internet and phone services in 2008