خلاصہ

Specialized in Supply Chain, Sales & Customer Service Operations Management, Quality Assurance and Resource Development, Business Development, Churn Management, Customer Service, Public Relations, Project Management, Resource and Team Building.

تجربہ

کمپنی کا لوگو
Assistant Manager – Enterprise & FTTT NOC (Telenor, Jazz & Zong)
Wateen Telecom Limited
جنوری ۲۰۱۰ - موجودہ | Lahore, Pakistan

-Perform lead role of Technical Support Engineering Team for Enterprise Business Clients and FTTT NOC 24x7 -Develop plans and strategies to create awareness and to educate customers about services failures and remedial steps -Provide initial assessment of urgency and business impact on all support helpline calls, emails and chat -Maintain overall ownership of client’s issue & service ensuring that they receive resolution within a committed SLA -Perform comprehensive root cause analysis, and advise how to avoid such incidents in the future -Assess and organize logistics in terms of transport requirements, receipt, handling, storage and distribution of IT items and establish proper warehousing and recording systems -Assist various ongoing IT projects on procurement exercises including conducting need assessments and benchmarks, preparing technical specifications, evaluation criteria and budget estimates
-Receiving user requirement (purchase requisitions), processing RFQ & finding sources of supply, creating purchase order & assuring receiving of the order and processing, prepare monthly reports of received & completed order Sales Experience: Part Time / Remote
-I worked as an assistant to Jack Shoptaw Senior VP at CENTURY 21 New Millennium. As an inside sales agent (ISA),    I was responsible for converting pre-qualified real estate leads and generating new business with existing customers by using upselling tactics that ensure a great customer experience and assist realtors in 2022
-Digital Globe Services (DGS) worked on behalf of 12 major service providers including Timer Warner Cable, Comcast, Charter Communications etc and was responsible for providing quality sales and customer support services in 2014
-Ovex Technologies selling and promoting Dell Laptops and Computers in 2009
-Fortune Technologies selling and promoting Dish Network cable, internet and phone services in 2008

تعلیم

National College of Business Administration & Economics (NCBA&E)
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA‎
Marketing, Marketing Management, Supply Chain and Logistics Management
CGPA 3.8/4
2016

پیشہ ورانہ مہارتیں

ماہر Business Development
ماہر Recruitment
ماہر Talent Acquisition
ماہر 3D Creative Skills
ماہر Accoounts Management
ماہر Accounting
ماہر Accounts / Manager
ماہر Active Directory
ماہر Active Listening
متوسط Admissions Counseling
ماہر Aesthetic Procedures Knowledge
ماہر Agile Project Management
ابتدائی Amazon Web Services (
ماہر American Accent
ماہر American Acsant
ماہر Analytical Skills
ماہر Analyze Information
ماہر Analyzing Information
متوسط • Preferred Knowledge In The Patient
ماہر B2B
ماہر B2B Software Command
ماہر Benefits Negotiation
متوسط Bio Surgery
ماہر Boutique Knowledge
ابتدائی Brand Development Strategies
ماہر British Accents
ماہر Build Strong Teams
ماہر Business Analysis
ماہر Business Development Process
ماہر Business Development Strategies
ماہر Business Insights
ماہر Business Strategies
ماہر Business Strategy
ماہر Cable Networks
ماہر Call Center Development
ماہر Call Headlining
ماہر Call Quality
ماہر Campaign Management
متوسط Case Review Meeting
ماہر CCTV Systems
ماہر Cisco Certified
متوسط Cleaning
ماہر Client Correspondence
ماہر Client Deailing
ماہر Client Dealing
ماہر Client Relationship
ماہر Closing
ماہر Cloud Computing Knowledge
ماہر Cold Calling
ماہر Collaboration Skills

زبانیں

ماہر اردو
ماہر انگریزی

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