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خلاصہ
A young, energetic and multilingual Marketing/Customer Services Specialist with combined 6+ years of extensive work experience. Reputation as a self directed professional with excellent problem solving, communication, analytical and management skills. adept at strategic planning, multi tasking, developing and leading high performance teams and delivering exceptional results in challenging situations. Seeking a key executive position at an established organization to contribute accrued skills an.d experience towards developing a mutually beneficial relationship leading to the attainment of shared goals and values
تجربہ
Event Manager
KEY ACCOMPLISHMENTS:
Tracked deliverables and followed up n agreements with strategic, event and media partners for :
* World Energy Future Summit ( 2014.2015.2016)
* AccessAbilities Expo ( 2016)
*ISNR ( 2016)
* Airport Show ( 2014.2015.2016)
* Travel Catering ( 2014.2015.2016)
*GALF ( 2014.2015.2016)
*Arab Health ( 2016)
* Bridal Show ( 2016)
KEY RESPONSIBILITIES:
*Negotiate favorable barter deals with potential partners with attractive commensuration for the company.
*Leverage social media platforms inclusive of fb, twitter, instagram, snapchat,linkedin, pinterest, youtube to promote upcoming events.
* Create marketing collaterals inclusive of catalogs, roll up banners, web banners, post show reports, e-shots, e-msgs, adverts and press releases.
Call Centre Supervisor
KEY RESPONSIBILITIES:
*Manage call center operations inclusive of recruiting qualified personnel, training and development, shift operations and regular monitoring.
* Hold coordination meetings with other departments on a weekly basis to discuss/ resolve issues of mutual concern an benefit.
Customer Service Representative
KEY RESPONSIBILITIES:
*Greet Walk ins and guide them to relevant department/ personnel.
* Attend phone calls and transfer them to concerned department/ personnel.
*Share details of the Mobile Number Portability (MNP) program with customers and coordinate with the operations team for timely execution
Career Counselor/ Education Advisor
KEY RESPONSIBILITIES:
*Mentor MBA students and prepare them for internships and job interviews.
* Attend Networking events and build relations with recruiters from multiple sectors/ industries.
Team Leader
KEY RESPONSIBILITES:
* Provide leadership. guidance and support to multiple teams of promoters, for seamless launch / re-launch of products for Procter and Gamble ( P&G) and Unilever.
* Consolidate sales data from multiple sources and present findings to the line Manager.
Customer Service Representative
KEY RESPONSIBILITES:
*NADRA:
- Collect personnel information from Pakistani nationals, exercise control over data and manage the database.
- Issue cards to Pakistani nationals, take proper receiving and maintain complete records.
*VISA/ CONSULAR SECTION:
- Perform due diligence prior to issuing visas inclusive of detecting errors and recommending corrective actions.
*WELFARE SECTIONS:
-Address concerns raised by walk-ins by providing explanations in sync with the level of their understanding.
*FRONT DESK:
- Attend phone calls and divert them to relevant personnel.
- Prepare log of calls received and prepare summary for the Manager.
