I bring along more than 10 years of experience with an excellent set of leadership skills and commitment, I believe I would make a significant contribution towards the benefit of your company.
I have a highly accomplished career with a clear and traceable record of success in field of Customer and Sales Management. With my post graduation degree under my belt from a recognized University (University of Punjab), I am fully capable of running successful Sales , Marketing and Customer Management projects keeping in view the best practices for smooth operations.
My key skills comprise Sales Management, Marketing Skills, Organization Skills, Communication Skills, SAP Administration, Relationship Building, Staff Welfare, Employee Counseling and Team Leadership.
I am engaged with prestigious organization such as ARY AAA Immigration Services, BinRasheed Group, Tameerkaro, Ittefaq Group, where I am responsible for spearheading Branding and Marketing strategies implementation and work closely with the executive management.
Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles.
As such, I would welcome a discussion regarding opportunities with your organization that fit my background. Please feel free to contact me by phone or email.
Content generation for the company website, social media pages, and develop profitable strategies for brand development.SEO, SMM, Market Research and Lead Generation via Advertisement.Sales monitoring and training of customer service representatives.Organizing critical clientele data, split it into different stages, categorizing, and reporting accordingly. Building a profitable long-term business relationship with key customers.
- Managed Pakistan Coating Association and Pakistan Scientific and Laboratory Association Marketing and Admin Work.- Arranged important meetings for Chairman, Vice Chairman, Corporate and Associate members of associations in Lahore Chamber of Commerce and on other venues.- Recorded and managed crucial minutes of meetings conducted for the collective growth and benefits of multiple industries including Paint, Coating, Adhesive manufacturers and suppliers and also for scientific and instruments manufacturers, importers and exporters.- Collection of various member's issues related to the factors halting the success and growth of such important sector of Pakistan and address it to the Chairman of Association.- Updating association's members regarding the strategies and steps taken by Chairman Association.- Arranged events like cricket match to engage and motivate existing members active involvement as well as attracting new members.- Assisted other project managers to manage Pakistan Coating Show, Pakistan Paper and Stationery Show, and Pakistan Scientific and Laboratory Show.
Identified business opportunities for the Lahore office that covers Punjab as well as KPK along with securing leads and converting them into opportunities and escalating clients from Sindh to relevant branches (Karachi Office).- Handled clients and managed a healthy relationship between the organization and the clients.- Has given presentations regarding immigration plans of different countries to potential leads.- Handled day to day calls , inquiries , email marketing and meetings within the organization..- Trained sales team to update/enter each sale stage in ODOO CRM.- Updated/Created posts for social media marketing platforms.
• Provided best solution to all queries/complaints generated by the sales team and handling customer related business operations
• Analyzed purchase patterns and attitudinal data to reveal new CRM growth opportunities to enhance consumer spending
• Implemented e-mail testing, online surveys and customer segmentation modeling and share best practices with sales team
• Analysis of each stage in sales funnel, deals matured, orders booked and revenue generation
• Calculated percentage of leads to deals mature and won
• Ensured timely delivery of products and handling claims
• Evaluation of sales performance of sales team, revenue generated by every sales person, their activities (calls, meeting, appointment, briefing)
• Industrial and area wise leads and the % comparison of leads to deals matured, won and dead
• New customer’s analysis and their requirement to produce business of opportunity
• Make analysis of days in which deals matured more efficiently
• Product quality reviews system
• Win/loss analysis
– Sales Team Leader: Managed geographically dispersed sales team of 9 members and increased the sales up to 25% overall of 3 precast factories.
– Marketing and customer relationship management: Generated 90% leads by developing promotional strategies like billboards and paper media printing, managed all the queries, orders and after sale services of 140 clients per month, designed surveys and managed daily activities in CRM database.
– Liaison: Continuous interaction with R&D department to ensure quality product and with accounts department to make sure 100% payment received before dispatch.
- Orientation to sales team for introducing new technologies, new policies and any other change occur in the organization.
-• Ensured maximum revenue generation.
• Creative lesson planning and curriculum development
• Managed classroom discipline as well as encouraging learning environment
• Managed classrooms of 30 to 50 students during the absence of assigned teachers
• Implemented a variety of teaching methods such as lectures, discussions and demonstrations
• Established clear objectives for all lessons, units and projects
• Dealing with parent's queries in parent teacher meetings to keep them up-to-date on children's academic performance
• Encouraged and helped students in developing computer expertise using different software
• Handled customer inquiries, complaints, billing questions and payment extension/service requests
• Managed a high-volume workload within a deadline-driven environment
• Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions
• Developed great confidence in dealing with customers upfront in business center on rotation for two months period in order to establish a strong relationship between valuable customer and the company